Job Specification

Purpose :

To lead, coordinate and manage the delivery of programs (i.e., authorizing legal instruments), including compliance with applicable legislation, regulations and standards through a range of activities including inspection, monitoring and compliance.
To lead the development of local strategies and activities that is aligned with emerging priorities and government directions and is compliant with relevant legislation and/or standards of performance.
To establish and maintain partnerships and relationships to engage internal/external stakeholders, clients and Indigenous Communities in resource management decision making/activities and collaborative projects.

Key Responsibilities :

1. Ensures that goals and objectives are attained through the development and implementation of comprehensive business/operational planning. Manages the overall delivery of services to ensure effective delivery by staff to clients. Provides overall leadership in the planning, implementing, and delivery of effective and comprehensive programs and ensuring program integrity and quality service, consistent with legislation, regulations, provincial strategic directions, policies, and procedures.
2. Evaluates existing programs and implements modifications to reflect changes in program strategy/direction, legislation and other factors; works with colleagues in the establishment of supporting processes, standards, systems, tools, procedures, guidelines and/or directives. Coordinates the delivery of provincial
educational/training initiatives, including needs assessment, content development and delivery to ensure area needs are met.
3. Leads project teams, and provides overall planning, management and coordination in the implementation of project objectives, terms of reference, project charter and work plans; monitors progress and ensures completion of all project deliverables.
4. Develops business/program priorities for compliance monitoring and inspections. Provides advice and information on program details, compliance issues and other issues/concerns to stakeholders, industry representatives and consultants?. Oversees the provision of technical advice and provides leadership in the implementation of specialized processes related to regulations, standards and guidelines.
5. Anticipates and identifies potential issues, follows established issues management and communication protocols. Oversees responses to issues, including complaints and concerns. Resolves complex and contentious issues, determines appropriate courses of action for compliance issues and advises of issues with province-wide impact.
6. Promotes public awareness and acceptance of ministry programs, policies and guidelines. Establishes and enhances partnerships and relationships with clients and stakeholders to effectively communicate and promote support for government/ministry direction. Identifies opportunities for collaboration.
7. Analyzes and plans for the information requirements to support program needs; supports the priority setting process for data acquisition and the appropriate use of information management systems and products.
8. Contributes to the implementation, review, updating and refinement of operational or program related policies and related area specific strategy/positions; reviews and evaluates new/existing policies and related legislation for relevance and application to the area, and makes recommendations to senior management.
9. Oversees the performance measurement of the results and/or outcomes of service delivery in achieving operational goals, assessing their effectiveness in meeting standards and other key indicators. Determines corrective action on service shortfalls based on risk assessment and impact on program objectives.
MANAGERIAL RESPONSIBILITIES
1. Leads and manages a team(s) in the delivery of a program or service operation and contributes to financial, business, strategic planning and evaluation processes.
2. Identifies financial, material and human resources needs, manages and controls the operational/program/project or activities budget. Contributes to long term financial and resource planning. 3. Promotes a values-based and inclusive team through employee engagement, communicating program deliverables, setting and evaluating performance standards, recommends merit increases, identifies staffing needs, and makes hiring decisions, recommends discipline where required, and promptly addresses employee relations matters.
4. Develops and sustains internal and external stakeholder relationships to coordinate shared interests.
5. Responsible for ensuring compliance with regulatory, legal, financial, collective agreements and ministry policycommitments and advising senior management of sensitive issues/matters.

Qualifications :

Not applicable.

Factors :

Knowledge :

Ministry strategic directions, policies, programs and service delivery models, to provide operational management of a program areas, service or initiative, to determine and plan for program resource requirements and to ensure alignment of programs/projects with corporate, division and branch goals and objectives.
Human resources practices, policies, directives and collective agreements in relation to recruitment, training and development and labour relations to support an inclusive and engaged team; address employee issues and to support talent management.
Government and ministry financial and administrative procedures, to manage and control allocated financial and material resources, including developing annual budgets, and managing assets and contract service providers.
Expertise in project management principles and methodologies to manage the delivery of program plans, initiatives and goals.
Principles, theories and practices related to program area operations, conditions, practices, and associated issues to plan and deliver programs to meet branch/ministry goals and objectives and to identify, evaluate and address corrective actions in the field.
Relevant legislation and regulations and/or investigations processes and techniques for program delivery to oversee the monitoring of activities for adherence and compliance to acts and regulations.
Government/ministry program/policy implementation processes as well as decision-making processes to manage program delivery, contribute to policy development, and develop and submit recommendations for approval.
Planning, coordination and project management skills to plan and manage assigned projects, initiatives and associated activities.

Program Responsibility :

Responsible for the planning, implementation, delivery and quality of programs (i.e. authorizing legal instruments), ensuring that objectives are met within funding allocations and in accordance with relevant legislation, policies and procedure.
Responsible for maintaining quality and customer service by identifying, analyzing and resolving gaps in service, and quality and client service problems; identifying trends; planning, evaluating and improving the efficiency of business and/or operational processes and procedures to enhance speed, quality, efficiency and output.
Responsible for promoting ministry programs in communities, the engagement of stakeholders/clients decision making/activities/projects, and the resolution of complex and contentious issues.
Responsible for ensuring compliance to legislation and policy, and corporate standards for data acquisition, collection, storage, processing, maintenance, use and archiving.
Responsible for managing and coordinating the delivery of programs, activities, initiatives, and compliance and for monitoring and evaluating related programs and/or emerging trends, developments and issues at the area level, through consultation with ministry staff and external client groups.
Responsible for evaluating existing programs and implementing modifications to reflect changes in program strategy/direction, legislation and other factors and assisting with the establishment of supporting processes, standards, systems, tools, procedures, guidelines and/or directives. Ensures that ministry goals and objectives are attained through the development and implementation of comprehensive business and/or operational planning.

Analytical Thinking :

Applies evaluative skill and techniques to determine priorities and to evaluate the impacts of programs and services. Evaluates the results and outcomes of delivery, analyzes current processes and business performance, identifies opportunities for improvement and recommends program, policy and process changes.
Assesses and ensures consistent application, implementation and compliance with various Acts, policies and guidelines.
Assesses complex and frequently contentious issues, often of a sensitive and political nature. Rectifies problems with program delivery.
Evaluates existing programs at the area level and provides input regarding need for modification to reflect changes in technology, legislation, practice and/or program strategy/direction. Evaluates operational reports or logs and other information to ensure compliance, and develops and recommends immediate corrective measures to inspection procedures and practices.

Planning / Coordinating :

Coordinates and plans the delivery of a program, operation, service or project considering the strategy and mandate of the branch and ministry.
Determines financial, material and human resources needs, coordinates operations with other areas of the branch and division, and organizes work to meet program objectives. Participates in divisional results based and strategic planning, processes.
Coordinates consultation and advisory meetings relating to program/service initiative with external and internal stakeholders, partners and consultants.
Plans, develops, implements, coordinates and oversees the overall management including the day-to-day operations of programs. Contributes to operational and work plans for the programs, including fiscal and resource management.
Planning of both short and long-term initiatives, with consideration towards multiple internal and external partners and organizations. Identifies opportunities and recommends improvements to business processes, procedures, and practices to maximize cost-effectiveness and ensure efficient and effective results in a constantly changing, and often complex program.
Plans and manages the delivery of compliance programs, activities and initiatives to ensure accountability with applicable legislation, regulations and standards.
Assists in developing business continuity plans including contingency plans to manage local operations; provides for the seamless and integrated implementation of new/revised processes and procedures.

Leadership/Guidance :

Manages its team(s) by communicating values, strategies, expectations, and promotes an engaged and inclusive environment.
Ensures that identified organizational standards and operational goals are met by: contributing to succession planning; establishing performance standards; conducting regular performance management reviews;
recommending merit increases; determining the organization of the work unit and by building individual and team competencies.
Identifies and recommends staffing needs, conducts recruitment and selection activities, manages orientation/training, develops remedial plans; addresses employee/labour relations/employee matters.

Independence of Action :

Works under the general direction of the manager /management team and within the framework of ministry, division, branch policies, directives, guidelines and objectives.
Exercises independence of action in participating and providing program/service recommendations as a member of the management team. Provides expert opinions/briefings, advice to senior management on identified and emerging issues impacting program or service goals, outcomes or efficiencies.
Exercises discretion and independent judgement to determine and manage work activities where past practices may not exist.
Plans and prioritizes multiple projects and initiatives. Exercises considerable delegated and independent decision making in delivering programs and services.
Ensures the effectiveness of performance measurement processes; identifies performance gaps or issues with delivery of services; implements corrective action as necessary.

Interpersonal/Communication :

Leads and facilitates external consultation processes on delivery of programs and services.
Collaborates with colleagues on program/policy development, issues management and coordination of programs, reaches consensus and finds solutions to problems or issues.
Builds and maintains effective working relationships and partnerships with stakeholders, partners and clients to solicit input, address issues and concerns, provide technical support, and ensure that standards are met.
Fosters and develops collaborative and cooperative relationships with communities / organizations / municipalities in order to promote program services and achieve ministry priorities.
Serves as chair/member of various committees, both within the ministry and across ministries to represents the unit or branch/ministry.
Manages stakeholder issues and negotiates their resolution; engages appropriate corporate resources for advice and support. Follows established issues management and communications protocols and aids in the development of responses to issues, including complaints and concerns. Provides consultation, advice and information on area program details, regulatory/compliance issues and other issues and concerns to stakeholders, industry representatives and consultants.
Participates as an area representative on local industry committees, boards, task forces and/or working groups to promote program awareness; ensures representation of policy/program interests and addresses program-related issues and concerns.
Promotes programs and services with stakeholders, engages in joint program development activities, explains and interprets ministry policies, legislation and processes, discusses and recommends new program and policy developments, discusses and negotiates partnership agreements and addresses issues.
Discusses contracts and service level agreements with external service providers; discusses performance measures, evaluates compliance with contract requirements, and determines corrective action in cases of noncompliance.
Establishes relationships and linkages with stakeholders, negotiates and promotes ministry position and interacts with a wide variety of contacts within government, other governments, community organizations, stakeholders and service providers.
Prepares letters, briefing notes and reports and presents to senior management when required.

Physical Effort :

The majority of time is spent in an office environment with frequent opportunity to move about.
Occasionally, moves/lifts light objects.

Sensory Effort :

Requires concentrated levels of visual attention (reading without interruption) to review, analyze and develop operational plans, processes, tools, and briefing materials; and focused listening to understand stakeholder issues and to negotiate their resolution.
Visual attention and concentration is required through sustained periods of switching between tasks with limited ability to control the pace of work and avoid interruption.

Working Conditions :

Work is performed in a typical office environment. Frequent travel through the local geographic area and occasional travel throughout the province.
Potential exposure to erratic behaviour.
Required to work extended and irregular hours with minimal of no notice particularly during emergencies.