Job Specification

Position Title:
Regional Hub Manager, First Nations Services
Job Code:
M1111B - Technical Services17
Job ID:

Purpose :

To provide strategic leadership and overall management in a particular region to ensure the delivery of safe, reliable, cost effective, competitive and profitable water and/or wastewater treatment services to clients.

To lead initiatives, participate in the setting of corporate goals, business plans, business development and growth strategies, oversee minor/major plant expansions and upgrades, and pilot innovative technologies.

Key Responsibilities :

Program Related Responsibilities
1. Develops and oversees regional strategic and financial plans (to ensure positive financial performance, client retention, growth and profitability) and provides advice and expertise to executive levels on issues impacting service deliverables and ability to achieve targets.
2. Controls financial resources and reporting, develops the multi-year strategic plan, budget and resource plans.
3. Builds organizational capacity through effective human resources development by authorizing recruitment activities, labour relations management, talent management, organizational design and succession planning.
4. Establishes and maintains strong collaborative relationships with a wide variety of key partners and stakeholders to ensure the provision of timely, accurate and strategic communications and identification and management of issues; presents and advocates the
organization's position at various forums.
5. Manages multi-year service contracts with clients, negotiating changes or adjustments as clients' requirements change, providing technical advice and recommendations on projected expansions or upgrades, including advice on new technology trials and pilot
testing of innovative processes.
6. Participates in operational policy planning based on analysis of client's long term plans, and impact of market changes in client's business jurisdictions. Contributes to the organization's continuous improvement approach by identifying new and better ways of process and techniques improvements, using leading edge technology and industry best practices in the clean water/wastewater business.
7. Participates in the development of responses to request for proposal's (RFP's) for existing clients and for new opportunities.
8. Monitors and ensures service performance to ensure quality results through ongoing liaison, management and evaluation of services for construction and maintenance, new and refurbishment projects, and for major capital expenditures.
9. Leads the regional development of contingency plans, emergency plans and standard operating procedures as defined by applicable guidelines.

Managerial Responsibilities
1. Develops and oversees organization strategic plans in the program area and provides advice and expertise to executive levels on issues impacting the OPS and organization service deliverables.
2. Controls financial resources and reporting, develops the multi-year budget and resource plans. Leads business, financial, and results-based planning processes for Organization programs/operations and services.
3. Builds organizational capacity through effective human resources development by authorizing recruitment activities, labour relations management, talent management, organizational design and succession planning.
4. Establishes and maintains strong working relationships with key partners and stakeholders to ensure timely and accurate information flow and identification of issues; presents and advocates the organization's position at various forums.
5. Responsible for the overall compliance with legislative statutes, collective agreements, government and organization policies, directives, guidelines and commitments related to programs and services.

Qualifications :

Requires license in water or waste water treatment.

Factors :

Knowledge :

Organization strategic corporate directions, multi-year business and results based planning processes, and organization service delivery models, to lead and manage a significant organization program area, to determine program objectives and resource requirements and to ensure alignment of programs and projects with corporate strategic goals.

Government and organization financial, administrative and procurement policies and directives to plan and manage fiscal and material resources. This includes reviewing and approving budgets, managing facilities, assets, and contract service providers, leading long range fiscal planning, providing regular financial reporting, and ensuring compliance with financial protocols, audit principles, directives and guidelines.

Human resources theories, principles, policies and collective agreements to develop organizational capacity which includes succession planning, talent management, organization and job design and labour relations management.

Project management principles and methodologies to oversee and guide the overall delivery of mandates and strategies.

Organization strategic direction, business plans and service/program delivery models to ensure programs support organization plans and directions.

Theories, practices and technical details of processes/techniques in the continuous operation of a multi-site, technically complex waste and water treatment facilities on a 24/7 basis, and of emerging technologies in the business to provide guidance to facility and contracted staff.

Federal, provincial environmental and human health and safety legislation, regulations, codes, standards and amendments to such regulations for prompt implementation in operations to comply with stringent, mandatory requirements of environmental and human health and safety, and ISO requirements to implement best practices in the business.

Understanding of the water and wastewater industry in Ontario including current/future trends, emerging technologies, issues and developments. Understanding of computer management software/system packages.

Client business goals and directions, economic/market environmental changes that impact on client's long-term business plans, conduct research and gather relevant information to develop clean water/wastewater treatment service options of meeting future requirements resulting from economic growth, identify potential service opportunities, and offer cost effective proposals.

Business management practices to operate efficiently in order to realize profit at the same time as maintaining high level of service to promote to the client and increase competitive position in the open market.

Procurement policies and procedures to oversee all stages of acquisition of goods and services from external vendors/consultants and prepare request for quotations (RFQs) and request for proposals (RFPs).

Program Responsibility :

Responsible for managing up to multi-million dollar water/wastewater contracts and other infrastructure construction projects.

Responsible for planning, implementing and coordinating activities in managing complex, multi-site wastewater and water treatment operations on a 24/7 basis to ensure provision of continuously high quality clean water service to clients, manages operations in compliance with mandatory safety and security requirements for both human and environmental health, manages projects and obtaining/negotiating contracts, and contributes to operational planning and goals-setting.

Responsible/accountable for developing the strategic business and growth plan for the regional hub and for establishing and controlling the budget. Responsible for the Regional Hub's financial performance and ensures client retention, growth and profitability.

Leads the management team to identify business opportunities and deliver comprehensive water and wastewater operations, management and advisory services to clients.

Responsible for the Regional Hub's health and safety performance and regulatory compliance.

Responsible to meet organization wide targets and key performance indicators related to Health and Safety, process, energy, technology, compliance and is accountable for the quality of those results.

Responsible for responding to emergency situations and is on-call to assist operations and cluster managers resolve unexpected operations problems.

Analytical Thinking :

Analyzes proposals and contracts for goods and services, and makes selection based on sound, achievable objectives, ensuring excellence in service.

Assesses and analyzes alternate cost-saving initiatives to achieve cost-reductions in operations, and undertakes research into new technologies for newer and betters ways of operations/maintenance, as part of the ongoing optimization of the client's facilities.

Initiates response to rectify operations problems or breakdowns using in-house and external technical expertise and knowledge.

Planning / Coordinating :

Leads and manages multi-year strategic business /program/service plans including the deployment of resources (human and financial) to deliver programs and services.

Coordinates and leads the planning and implementation of organizational development and complex change initiatives for the program, service, project or initiative.

Plans and coordinates multiple deliverables with external and internal stakeholders, partners and consultants.

Plans and implements efficient and cost-effective operations procedures compliant with changes in regulatory requirements in a timely manner and monitors plant practices for safety and security of workers and the consumers.

Leadership/Guidance :

Develops, builds and leads organizational capacity through positive and values based leadership, inclusive and engaged teams, and partnerships. Frames program vision and strategy for services, programs or operations.

Determines human resources and organizational needs for optimal performance and delivery of results and alignment with organization objectives; leads talent management and succession planning; mentors employees; sets goals and performance standards.

Exercises managerial and strategic leadership accountability and authority in the areas of organizational design, recruitment and retention, talent management, labour relations and compensation related matters.

Independence of Action :

Reports to a senior level, Vice President or higher and works within broad parameters and the strategic organization/branch mandate, legislation, and strategic goals and directions.

Exercises considerable independence and judgment in the development of program/serviceplans including delivery/implementation to meet government and organization strategic business objectives and priorities and in the provision of advice and recommendations to Senior Management, which is considered authoritative, and informs policy and program decisions.

Work is performed within established legislative, regulatory framework for environmental and human health, safety and security, and guided by OPS and agency corporate policies, directives and procedures for management of human and financial/material resources; and the framework of the service contracts, and business principle of profit-loss.

Recommends improvements and options to clients to achieve the most cost-effective solutions in line with service agreement and offering competitive pricing. Incorporates new technologies and expanded service offerings.

Interpersonal/Communication :

Negotiates changes in service agreements with clients necessitated by new conditions such as requirements for improved security measures, terms and conditions.

Provides direction and exchanges information on operational issues, status reports/updates with Managers and staff.

Communicates with managers, professional and technical staff in client groups to exchange information and ideas, provide consultation and advice on service issues, fosters good client business relationships, and coordinate meetings.

Contacts vendors, contractors and consultants to source contracts and supplies of goods and services, discuss and resolve contract performance issues.

Develops proposals/business cases for service improvements to market the organization as an economically viable entity to provide clean water/wastewater services to major client(s).

Participates in community involvement initiatives and promotion of organization programs to clients.

Physical Effort :

The time is divided between an office and facility environment. May involve regular frequency to sitting, standing, walking (through large facilities), light lifting, bending, climbing (stairs/ladders).

Sensory Effort :

Requires visual attention and concentration (i.e. reading without interruption) to: review and analyze business processes, data and written reports, contracts; and to give direction to the unit. Concentrated effort is required to listen to feedback, and to ensure that issues and
information have been understood and communicated.

Working Conditions :

Work is performed in a typical office environment and would spend time in facilities. Working in a facility requires awareness to health and safety practices (e.g. hazardous materials, equipment). Extensive travel/overnight through the regional hub and to corporate office in
Toronto. Occasional overnight travel required.

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