Job Specification

Purpose of Position :

As a member of the Rondeau Provincial Park team, under the general supervision of the Park Superintendent and group leadership of the Senior Park Clerk to coordinate the registration of visitors to the park, provide leadership and training to gate staff, provide effective customer service, assist in performing revenue receiving functions; coordinate the acquisition of merchandise, and perform general clerical duties.

Duties / Responsibilities :

Coordinates the registration of visitors to the park by:
• providing guidance and leadership to approximately 10 Gate Attendants (both SEP and Regular Students) on site regarding the sale of park permits, the registration of park users and reporting of revenues via the computerized campground information system (CAMIS);
• providing instructions to Gate Attendants in securing and accounting for park permits and revenue (i.e. cash, cheques, credit /debit cards) collected;
• ensuring applicable Ontario Parks regulations and policies are known, interpreted and applied by Gate
Attendants correctly (e.g. cash handling procedures as per Park Revenue Accounting User's Manual; proper fees collected and recorded as per Park Operations and Development Manual;
• assisting in preparing/updating various manuals for the Park; (e.g. Gate Staff Training, Operations);
• performing duties of Gate Attendant during peak registration hours and shoulder seasons;
• taking and recording group camping site reservations;
• promoting user compliance with park rules and regulations through public contact;
• assisting in updating work schedules of Gate Attendants to ensure adequate coverage;
• collecting and verifying timesheets of Gate Attendants for accuracy and neatness;
• ensuring Gate Attendants on site adhere to park dress code;
• participating in setting key performance targets for self;
• providing input into performance appraisals of Gate Attendants;
• assisting in selection of and actively participating in the training of Gate Attendants;
• providing the first level of support when problems occur with gatehouse(s) related equipment (e.g. telephones, Point of Sale machines) and computer equipment (e.g. hardware and software), ensuring group leader and/or supervisor is informed of unresolved problems;
• liaising with CAMIS Inc. regarding program and computer equipment problems and reservation/registration concerns, annually updating campsite attributes to ensure accuracy of campsite descriptions;
• acting upon and recording visitor complaints and ensuring complaints that are unresolved are forwarded to group leader and/or supervisor for appropriate action;
• providing leadership to gate staff as required to resolve visitor complaints/problems;
• ensuring gate operations are conducted in a team environment and reporting problems with staff assigned to group leader and/or supervisor for appropriate action if resolution cannot be reached;
• drafting and typing memos to operation staff and keeping operational files up to date;
• working in compliance with the Occupational Health and Safety Act and its Regulations and any workplace practices as directed by the Employer;
• ensuring that workers take precautions to protect the health and safety of themselves and others by complying with such Acts, codes, policies, procedures or accepted workplace practices as may be appropriate;
• ensuring workers are advised of known hazards and the required precautions.

Provides effective customer service by:
• providing leadership in the area of high quality customer service;
• orienting Gate Attendants and park visitors on park layout and facilities;
• providing verbal and written information on local facilities, attractions and points of interest;
• providing first aid and emergency services;
• assisting with the collection, recording and preparation of customer comments reports;
• providing 'lost and found' services;
• performing duties of concession/park store staff during periods of peak workload and shoulder seasons.

Assists in performing revenue receiving functions such as:
• distributing, tracking and replenishing of cash floats on a daily basis;
• balancing change fund and replenishing to small denominations;
• downloading and reporting revenue from Pay & Display machine
• posting of individual sales summaries to daily cash blotter and ensuring ledger totals balance in CAMIS,
• balancing cash blotter on a weekly basis and forwarding the Revenue Administrator;
• preparing bank deposits, ensuring balancing with CAMIS;
• processing NSF cheques;
• refunding customers if problems occur;
• forwarding requests for cash refunds to Revenue Administrator
• invoicing 'no show' accounts;
• compiling statistics regarding the number of permits sold daily, campsites occupied, group camping and camper nights, campsites operated, free day use, walk/bike ins to park, as required
• reconciling serialized permits on a monthly basis by physically counting and balancing to permit ledger;
• typing of correspondence on own initiative or from handwritten drafts regarding revenue problems, refunds;
• assisting with preparing and updating procedures for the accounting section of the Operations Manual;
• opening and processing of self-serve permits.

Coordinates the acquisition of Ontario Parks and other merchandise by:
• estimating requirements and submitting orders for new or replacement merchandise to be sold internally by park staff;
• maintaining inventory of items sold internally and preparing end of season inventory reports;
• receiving orders, preparing packing slips and distributing to park stores and vendors, handling returns or defective merchandise, preparing invoices, receiving funds, preparing sales summaries and entering into CAMIS.
• keeping vendors up to date on new or changing practices, ensuring compliance with policies and procedures.
• providing information to vendors on proper/suggested display of merchandise;
• assisting in the preparing of annual merchandise report.

Performs general clerical duties by:
• operating the switchboard and answering general inquiries over the counter and on the telephone, using knowledge of park programs, services and activities to respond factually to routine inquiries, referring more complex inquiries to the appropriate staff;
• taking messages, assisting vague inquiries by quickly and tactfully probing for more details, directing callers to appropriate persons;
• operating radio-telephone system to relay messages and/or information to other ministry offices, OPP, MNR, vehicles, Park Wardens, Conservation Officers, etc.;
• processing all incoming mail by opening, date-stamping, sorting and distributing;
• processing all outgoing mail by checking for proper enclosure/addresses, weighing and metering;
• coordinating completion of Volunteer Agreements as required, maintaining files and preparing statistical reports;
• issuing park uniforms to staff as required, preparing order forms for approval signatures, ensuring correct charges for items received, maintaining inventory and records or issue, replacement and return.
• Performs other related duties such assisting other members of the Park team during vacation/sickness and other peak workload periods;
• assisting in other Ministry program areas as required.

NOTE: The incumbent shall, while in the workplace, conduct him/herself in compliance with the Occupational Health and Safety Act and any workplace practices as directed by his/her immediate supervisor and in accordance with the Internal Responsibility System as outlined in the Occupational Health and Safety Act.

Staffing and Licencing :

Valid Emergency First Aid Certificate
Valid Class 'G' Driver's License

Knowledge :

Working knowledge of park programs, services, operating regulations and applicable policies and procedure in order to issue permits and provide information to gate staff/park visitors.

Working knowledge of the Ministry's Business Practices applicable to revenue receiving and the Provincial Parks
Permit Accounting Manual.

Knowledge of office practices and general administrative process and ability to operate and perform minor repairs to a variety of office machines and equipment.

Knowledge of retailing/marketing methods and procedures to ensure adequate quantities and proper display of merchandise.

Good working knowledge of the Occupational Health & Safety Act and those Regulations made under the Act that apply to the workplace and the work being performed.

Skills :

Good interpersonal and oral and written communication skills to provide effective customer service and prepare correspondence.


Good group leadership, organizational, mathematical and cash handling skills. Data entry skills to Ministry Standards. Good typing skills to Ministry Standards.

Ability to use personal computers including word-processing, record-keeping, internet, e-mail and various corporate software applications (e.g. CAMIS, RIDS). Ability to work shifts, weekends and statutory holidays as per schedule.

Freedom of Action :

Works within the parameters of established regulations, policies, procedures and business practices.