Job Specification

Purpose of Position :

As a member of the Turkey Point, Long Point or Selkirk Provincial Park team, under the general supervision of the Assistant Park Superintendent, and the leadership of the Senior Park Clerk, to coordinate the registration of visitors to the park, provide leadership and training to gate staff, provide effective customer service, assist in performing revenue receiving functions and perform general clerical duties on the Day-Use area of the Park.

Duties / Responsibilities :

1. Co-ordinates the registration of visitors to the day-use areas of the park by: - Providing guidance and leadership to approximately 5 Gate Attendants
(Regular Students) on site regarding the sale of park permits, the registration of park users and reporting of revenues via excel; - Providing instructions
to Gate Attendants in securing and accounting for park permits arid revenue (i.e. cash, cheques, credit/debit cards) collected; - Ensuring that applicable
Ontario Parks regulations and policies are known interpreted and applied by gate attendants correctly (i.e. Cash handling procedures as per Park
Revenue Accounting User's Manual; proper fees collected and recorded as per Park Operations and Development Manual; - Assisting in
preparing/updating various park manuals for the Park (e.g. Gate Staff Training, Operations); - Performing duties of Gate Attendant during peak
registration hours and shoulder seasons; - Taking and recording group camping site reservations; - Promoting user compliance with park rules and
regulations thought public contact; - Assisting in updating staff work schedules of Gate Attendants to ensure adequate coverage; - Collecting and verifying timesheets of Gate Attendants for accuracy arid neatness; - Ensuring Gate Attendants on site adhere to park dress code; - Participating in
setting key performance targets for self; - Providing input into performance appraisals of Gate Attendants; - Assisting in the selection of arid actively
participating in the training of Gate Attendants; - Providing the first level of support when problems occur with gatehouse(s) related equipment (e.g.
telephones, Point of Sale machines) and computer equipment (e.g. hardware arid software), ensuring supervisor is informed of unresolved problems; -
Liaising with MULTIMEDIA Inc. regarding program and computer equipment problems and reservation/registration concerns, annually updating
campsite attributes to ensure accuracy of campsite descriptions; - Acting upon and recording visitor complaints and ensuring complaints that are
unresolved are forwarded to supervisor for appropriate action; - Providing leadership to gate staff as required to resolve visitor complaints/problems; -
Ensuring gate operations are conducted in a team environment and reporting problems with staff assigned to supervisor for appropriate action if
resolution cannot be reached; - drafting and typing memos to operational staff and keeping operational files up to date; - working in compliance with the
Occupational Health and Safety Act and its Regulations and any workplace practices as directed by the Employer; - Ensuring that workers take
precautions to protect the health and safety of themselves and others by Complying with such Acts, codes, policies, procedures or' accepted workplace
practices as may be appropriate; - Ensuring workers are advised of known hazards and the required precautions. 2. Provides effective customer service
by: - Providing leadership in the area of high quality customer service - Orienting Gate Attendants and park visitors to park layout and facilities -
Providing verbal and written information on local facilities, attractions and points of interest - Providing first aid and emergency services - Assisting with
collection, recording and preparation of customer comments reports - Providing "lost and found" services - Performing duties of concession store staff
during periods of peak workload and shoulder seasons; - Assisting with the volunteer Hose & Hostess program including review applications, selecting
and training applicants, scheduling participation dates, attending meetings and updating Host/hostess kits and manual. 3. Assists in performing revenue
receiving functions such as: - Distributing, tracking and replenishing of cash floats on a daily basis - Balancing change fund and replenishing to small
denominations - Posting of individual sales summaries to daily cash blotter and ensuring ledger totals balance in MULTIMEDIA - Balancing cash blotter
on a weekly basis and forwarding to Revenue Administer - Preparing bank deposits, ensuring balancing with MULTIMEDIA - Processing NSF Cheques
- Refunding customers if problems occur - Forwarding requests for cash refunds to Revenue Administer - Invoicing "no show" accounts - Compiling
statistics regarding the numbers of permits sold daily, campsites occupied, groups camping and camper nights, campsite operated, free day use,
walk/bike-ins to park, as required - Reconciling serialized permits on a monthly basis by counting and balancing to permit ledger - Typing
correspondence on own initiative or from handwritten drafts regarding revenue problems, refunds - Assisting with preparing and updating procedures for
the accounting section of the Operations Manual; - Opening and processing of self-serve permits 4. Performs general clerical duties by: - Operating the
switchboard and answering general inquiries over the counter and on the telephone, using knowledge of park programs, services and activities to
respond factually to routine inquiries, referring more complex inquiries to the appropriate staff - Taking messages, assisting with vague inquires by
quickly and tactfully probing for more details, directing callers to appropriate persons - Operating radio-telephone system to relay messages and/or
information to other ministry offices, OPP, MNR, Vehicles, Park Wardens, Conservation Officers, etc. - Processing all incoming mail by opening, date
stamping, sorting and distributing - Processing all outgoing mail by checking for proper enclosures/addresses, weighing, metering - Co-ordinating the
completion of Volunteer Agreement as required, maintaining files and preparing statistical reports - Issuing park uniforms to staff as required, preparing
order forms for approval signatures, ensuring correct charges for items received, maintaining inventory and records of issue, replacement and return 5.
Performs other related duties such as: - Assisting other members of the Park team during vacation/sickness and other peak workload periods; -
Assisting in other Ministry program areas as required; - As assigned. 6. Performs duties associated with operation of park store and Ontario Parks
merchandising program such as: - Planning, organizing, displaying of store merchandise - Pricing, maintaining inventories of items - Generating
inventory and sales reports - Ordering store merchandise from various suppliers - Ordering of Ontario Parks merchandise and submitting monthly sales
reports to Senior Park Clerk for submission to Ontario Parks as required. - Giving supervision and direction to student staff working in park store -
Submitting invoices and reports to Senior Park Clerk for payment arid processing Note: The incumbent shall, while in the workplace, conduct
themselves in compliance with the Occupational Health and Safety Act and any workplace practises as directed by their immediate supervisor. The
incumbent shall report any hazards of which they are aware to their immediate supervisor.

Staffing and Licencing :

Valid Emergency First Aid Certificate Valid First Aid, Class "G" License, or equivalent as recognized by the Province of Ontario

Knowledge :

Working knowledge of park programs, services, operating regulations and applicable polices and procedures in order to issue permits and provide
information to gate staff/park visitors. Working knowledge of Ministry Business Practices applicable to revenue receiving, and the Provincial Parks
Permit Accounting Manual. Knowledge of office practices and general clerical processes. Knowledge of personal computers including word-processing,
record keeping, internet, e-mail and various corporate software applications (e.g. MULTIMEDIA, RIDS). Good working knowledge of the OH&S Act and
the Regulations made under the Act that apply to the workplace and the work being performed.

Skills :

Good interpersonal and oral and written communication skills to provide effective customer service and prepare correspondence. Good group
leadership, organizational, mathematical and cash handling skills. Ability to operate and perform minor repairs to a variety of office machines and
equipment. Ability to use personal computers including word-processing, record-keeping, internet, e-mail and various corporate software applications
(i.e. MULTIMEDIA, RIDS). Data entry skills to Ministry Standards. Good typing skills (not to Ministry Standards). Ability to work shifts, weekends and
statutory holidays as per schedule.

Freedom of Action :

Job requires adhering to and accessing relevant Ministry policies, procedures, guidelines, directives, established practices to provide answers to
inquiries and to perform financial and revenue tasks (e.g. park reservation policy, revenue receiving requirements, and customer service standards).
Job requires making decisions on own initiative (e.g. issuing permits, verifying requests for refunds) based on questioning clients to determine validity
and ensuring compliance with polices and directives, identifying and rectifying errors (e.g. sales summaries, inventories). Job requires performing task
under the general supervision of the Assistant Park Superintendent and working independently to establish work priorities and resolve issues within
established practices, policies and procedures. Job requires referring to supervisor matters of an unusual/potentially contentious nature or which
represent a contravention of policies, procedures or normal business practices (e.g. contravention of park policies, irate clients, staffing issues).