With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.
We've launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we're providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.
The work we do at the WSIB is meaningful and challenging, and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
About the job
Payment Specialists calculate the average earnings basis for the purpose of processing timely lost time workers' benefit payments while utilizing the applicable systems.
As a payment subject matter expert and as part of a provincial team, Payment Specialists review, analyze and respond verbally and in writing to enquiries from workplace parties and other WSIB staff. Payment specialists recommend solutions, while appropriately applying the necessary legislation, policy and processes.
Key Accountabilities and Responsibilities:1. Validate the accuracy of benefit payment authorizations and determine appropriate information needed when determining the earnings basis according to applicable legislation
o conferring with Adjudication staff to determine appropriate course of action with respect to payments
o provide detailed explanation of payment in memo format
o consulting with the manager for complex payment problems
o determining and monitoring cases that require a recalculation
o calculating, prorating and ensuring funds are directed to appropriate payees
o creating on-line payment transactions and adjustments and documenting required information
2. Provide specialized technical advice and assistance by:
o providing knowledge and guidance for the application of payment matters related to policies and procedures
o responding to requests for information from Adjudication staff, such as the correct application of benefit payment policies and procedures
o responding to employer and worker enquiries related to correct application of benefit payment policies and procedures in appropriate cases
3. Document payment histories, provide benefit/payment status, and provide detailed written explanations in response to enquiries adhering to privacy guidelines
4. Performs other related duties as required or assigned
What you bring to the team
Professional Requirements and Qualifications:
• High school completion
• One year prior experience in financial/mathematical concepts
• Demonstrated strong interpersonal and judgment skills
• Demonstrated ability to manage and prioritize workload providing high quality customer service.
• Demonstrated analytical, problem solving and critical thinking skills in order to assess and interpret policy and complex calculations
• Computer literacy including experience in MS office applications
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.
To apply for this position, please visit our website; WSIB Job Opportunities and submit your application by March 29th, 2017.We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer. Accommodation is available under the
Ontario Human Rights Code.