Client Relationship Coordinator

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Client relationship management is a critical component of our branch's efforts to empower government and industry to strengthen systems for the protection and growth of the agri-food sector in Ontario.

This is your opportunity to play a key role in the design and delivery of business intelligence and analytics strategies for program areas across the Food Safety and Environment Division.

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About the job

You will build collaborative relationships with clients and lead the development of information management strategies, systems and best practices in support of the programs, services and operations of the division by:

• fostering strong relationships with internal and external clients through consultations, solutions development and partnering in the development of business processes, standards and best practices
• serving as the primary point of contact regarding information management inquiries and issues
• designing, maintaining and monitoring data collection, analysis and reporting tools to ensure the integrity of data and its effective use in decision making processes
• leading various projects in support of the division's information management framework and functions
• leading the development of training and technical documents to support information management activities and processes

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What you bring to the team

Technical knowledge and skills:

• You have experience supporting business decision making processes through the interpretation, synthesis and communication of quantitative data.
• You have knowledge of business intelligence tools and languages (e.g. Python, R, Tableau, SQL, Cognos, Google Analytics, Microsoft Power BI, or Excel PowerPivot)
• You have knowledge of data modeling concepts, best practices and their application in solution development.
• You have knowledge of information management theories, tools and technologies.

Communication skills:

• You have oral and written communication skills to prepare and present various materials to senior management, program staff and clients.
• You have consultation skills to lead discussions regarding client issues, data needs/requirements, proposed system changes and the development of policies and best practices.

Analytical and problem solving skills:

• You have analytical and problem solving skills to proactively identify client issues and business needs and recommend information solutions.

Relationship management skills:

• You have client relationship management skills to liaise and negotiate with business partners and system users.
• You have the ability to foster effective partnerships and integrated networks with internal and external stakeholders.

Project management skills:

• You have knowledge of project management tools, processes, standards and best practices.
• You have project planning and organizational skills to lead concurrent projects and support effective change management.

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Additional information:

Note:

• W-AF-108029/17

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.