Talent Pool - ASSISTANT TRAVEL COUNSELLOR (On-Call, Irregular Hours)

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Are you interested in joining a team of enthusiastic individuals where you will promote and market Ontario as a tourism destination to travellers visiting Ontario?

The Ministry of Tourism, Culture and Sport, Ontario Tourism Marketing Partnership Corporation is developing a roster of qualified individuals who will be considered for contract employment as Assistant Travel Counsellors in the Ontario Travel Information Centres across Ontario.

The Assistant Travel Counsellors must be available on call to work shift work/evenings, weekends/holidays from October to April on an “as-needed” basis.

Note: This position will be on an 'as required' basis with no guarantee of the number of hours worked - 0 to 36.25 per week.

The locations are spread across Ontario and the successful candidates may work on-call at any of the following available locations:

• Niagara Falls - 5355 Stanley Ave., Niagara Falls, L2E 7C2
• St. Catharines - 251 York Road, , Niagara-on-the-Lake, L0S 1J0
• Windsor and Tilbury- 110 Park St. East, N9A 3A9 (Windsor)/ 62 Highway 401 Eastbound, P.O. Box 1240, N0P 2L0 (Tilbury)
• Toronto - Union Station - 65 Front Street West, Toronto, M5J 1E6 (Next to Skywalk/York Street Entrance)
• Barrie - 21 Mapleview Drive East L4N 9A9, Barrie (Hwy 400 & Mapleview Dr. East)
• Bainsville -22064 North Service Road, Bainsville, K0C 1E0 (Hwy 401 Westbound 1 km west of Ontario/ Quebec Border)
• Neebing - Pigeon River -7671 Hwy 61, P7L 0A2 (at US/Canada Border)

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About the job

In this position you will
• respond to inquiries in person, by telephone and in writing to customers and clients
• research information from a variety of sources
• assist in planning and developing travel itineraries
• assist with maintenance of reference files, inventory stocking, and monitoring
• assist with the sale of attraction passes, tickets, accommodation and merchandise

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What you bring to the team

Mandatory requirements

• You must be available to work irregular on-call hours from 0 to 36.25 hours a week with NO guarantee of hours.
• You must be able to work shift work, week-ends and holidays.

Tourism Knowledge:

• Knowledge of and experience in the promotion of Ontario's tourism industry products, agencies, attractions and destinations
• Knowledge of provincial tourism industry
• Demonstrated knowledge of computer software applications and internet resources to research travel information

Communication and Interpersonal skills:

• Possess excellent communication and interpersonal skills to provide information to clients and customers verbally and in writing
• Proven written skills to assist with promoting Ontario as an attractive travel destination and to provide client responses

Counselling and Customer Service Skills:

• Travel counselling skills to assist clients with travel planning and counselling
• Customer service skills to greet clients
• Good judgment and analytical skills to identify the nature of the client inquiry and provide appropriate response

Organizational and Planning Skills:

• Organizational skills to manage competing work demands and timelines
• Demonstrated ability to work as a team member in a high pressure environment
• Ability to create travel plans/itineraries

Retail Sales Skills:

• Experience in a retail environment would be an asset
• Cash handling skills to take payments

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Additional information:

Note:

• • The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming on-call irregular opportunities within the next eighteen months following the closing date of the job ad posting.
• T-TP-108119/17

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.