Systems Analyst / Training Officer

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Are you looking for that next opportunity to expand your horizons, and apply your technical knowledge and skills? If so, we want to hear from you!

The Health Services I&IT Cluster, Technology Management and Solutions Integration Branch are looking for an experienced IT professional to join our team, in the role of Systems Analyst/Training Officer.

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About the job

As a Systems Analyst/Training Officer, you will:

• provide business and systems analysis, programming and technical support in the development and implementation of new and revised laboratory and business information systems solutions
• provide hardware and application software support and write up business process review clients' business/information requirements and options for systems solutions
• develop systems specifications and identify detailed programming requirements
• program, code and test computer system modules using various established programming and operating system languages
• perform system acceptance testing in support of ministry programme products and services
• write, edit and maintain systems documentation
• assist with implementation of system enhancements and new products
• perform setups and configurations
• co-ordinate training schedules, conduct lectures and hands-on training sessions
• prepare and maintain user manuals and training materials
• provide primary response for Helpdesk and IT Incident Management functions and client support for software applications

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What you bring to the team

Information and Information Technology Knowledge and Skills:

You have:
• knowledge of systems development methodology and techniques
• knowledge of mini-computer and/or microcomputer system technologies including operating systems, application software, standard/commonly used and client customized software, databases such as Informix and networks such as LAN's and WAN's
• knowledge of programming software and languages and system testing protocols
• knowledge of Internet technologies to provide appropriate technical training to clients and provide direct client resolution
• knowledge of incident and problem management principles such as ITIL to design, and implement incident recording and resolution procedures
• knowledge of theories and principles of systems design and development, techniques, practices and standards

Analytical and Problem-Solving Skills:

• You can identify, analyze and assess clients' information and systems needs and lead development of IT-related solutions.
• You can diagnose and troubleshoot systems/network problems when providing technical support.
• You can analyze, evaluate, and resolve complex technical problems related to specific software applications and develop solutions.
• You can research and evaluate new software and hardware products and recommend potential application to meet clients' programmes and information requirements

Organizational, Planning and Training Knowledge and Skills:

• You can coordinate work of team members to meet the systems (applications and networks) requirements of clients.
• You have knowledge of adult education theories, principles, techniques and practices.
• You can develop and discuss training and support requirements with clients and recommend long/short term training strategies, solutions and project needs.
• You can plan, prioritize and coordinate activities for training and support.

Communication and Interpersonal Skills:

• You can prepare project reports, explain analysis/recommendations, develop business cases for recommended approach to systems training and prepare systems documentation and manuals.
• You can explain/illustrate alternate solutions to clients' systems training requirements.
• You have the ability to interpret and respond to requests for assistance with reference to standards and commonly used business software.

Other Essential Knowledge and Skills:

• You have demonstrated financial forecasting and monitoring skills to estimate financial and physical resources required to carry out systems training and recommend cost effective training and support solutions.
• You have the ability to acquire knowledge of programs related to scientific, laboratory and administrative processes and information requirements.

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Additional information:

Note:

• T-HL-108147/17

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.