Contract Manager – Work Reintegration

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With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.

We've launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we're providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.

The work we do at the WSIB is meaningful and challenging, and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.

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About the job

Are you a results-oriented, detail minded, experienced Contract Manager, who is committed to and is driven by the provision of customer service excellence? Do you also have experience working in the vocational rehabilitation or disability management field? If so, the WSIB wants to hear from you.

Reporting to the Manager, Provider Contracts, the Contract Manager will be responsible for managing the ongoing contracts for a prescribed portfolio of external work reintegration services. This includes managing and resolving day-to-day issues related to interpretation of contract terms and conditions and ensuring provision of services is consistent in meeting contractual expectations.

This position is responsible for addressing quality complaints/issues with the service providers in order to obtain a mediated and acceptable resolution.

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What you bring to the team

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Develop and manage provider relationships with the external work reintegration service providers who provide services, such as vocational and functional assessments, education, skills upgrading and vocational training, and employment placement and retention, in order to ensure effective delivery of the contracted services.
• Resolve case specific quality complaints/issues with service providers as required.
• Identify and recommend corrective action when providers do not meet the requirements set out in the contract terms and conditions
• Respond to enquiries from internal/external parties.
• Participate in committees and working groups
• Communicate regularly with providers on performance metrics and provide specific recommendations to improve services.
• Assist in defining the vendor selection process for contract renewals or modifications.
• Perform regular analysis of vendor contracts to provide financial information for budget management.
• Chair regular meetings with provider groups to present program performance results and issues

PROFESSIONAL REQUIREMENTS AND QUALIFICATIONS

• University completion at the undergraduate level
• 7+ years' experience in Vocational Rehabilitation and/or Disability Management, AND Contract Management
• Excellent interpersonal skills to deal effectively with providers, WSIB management and staff
• Demonstrated critical thinking and problem solving skills to resolve contract issues with providers

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Additional information:

Note:

• This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

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