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Thank you for your interest in the Ontario Public Service.
Contract Manager – Work Reintegration
Organization:
Not Applicable
Language of Position(s):
English
Job Term:
1 Permanent, 1 Temporary
With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.
We've launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we're providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.
The work we do at the WSIB is meaningful and challenging, and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
What can I expect to do in this role?
Are you a results-oriented, detail minded, experienced Contract Manager, who is committed to and is driven by the provision of customer service excellence? Do you also have experience working in the vocational rehabilitation or disability management field? If so, the WSIB wants to hear from you.
Reporting to the Manager, Provider Contracts, the Contract Manager will be responsible for managing the ongoing contracts for a prescribed portfolio of external work reintegration services. This includes managing and resolving day-to-day issues related to interpretation of contract terms and conditions and ensuring provision of services is consistent in meeting contractual expectations.
This position is responsible for addressing quality complaints/issues with the service providers in order to obtain a mediated and acceptable resolution.
How do I qualify?
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
• Develop and manage provider relationships with the external work reintegration service providers who provide services, such as vocational and functional assessments, education, skills upgrading and vocational training, and employment placement and retention, in order to ensure effective delivery of the contracted services.
• Resolve case specific quality complaints/issues with service providers as required.
• Identify and recommend corrective action when providers do not meet the requirements set out in the contract terms and conditions
• Respond to enquiries from internal/external parties.
• Participate in committees and working groups
• Communicate regularly with providers on performance metrics and provide specific recommendations to improve services.
• Assist in defining the vendor selection process for contract renewals or modifications.
• Perform regular analysis of vendor contracts to provide financial information for budget management.
• Chair regular meetings with provider groups to present program performance results and issues
PROFESSIONAL REQUIREMENTS AND QUALIFICATIONS
• University completion at the undergraduate level
• 7+ years' experience in Vocational Rehabilitation and/or Disability Management, AND Contract Management
• Excellent interpersonal skills to deal effectively with providers, WSIB management and staff
• Demonstrated critical thinking and problem solving skills to resolve contract issues with providers
Additional Information:
Address:
- 1 English Permanent, Any City, Anywhere in Ontario , General Screening Requirement
- 1 English Temporary, duration up to 12 months, Any City, Anywhere in Ontario , General Screening Requirement
Compensation Group:
Excluded
Schedule:
N/A
Category:
Health and Social Services
Posted on:
Wednesday, May 17, 2017
Note:
- This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
Collection of Information
Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.
Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.
If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, June 1, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
