Talent Pool - AMBULANCE COMMUNICATIONS OFFICER - IRREGULARLY SCHEDULED/ON-CALL

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The Ministry of Health and Long-Term Care has a challenging opportunity that exists in the Emergency Health Services Branch, Windsor Central Ambulance Communications Centre. This is an on-call opportunity for a dedicated individual to work rotating shifts in a 24/7 environment.

Those who apply for Ambulance Communications Officer positions and successfully complete the screening of their applications, testing and interview processes may be offered a position with the dispatch centre. As a dispatch centre employee, the ministry will provide a comprehensive six-week entry-to-practice core training program in land ambulance dispatching at an assigned dispatch training facility operated by the ministry. During the core training, you are a paid Central Ambulance Communications Centre staff member and costs relating to the core training, including travel and accommodation for training outside your area, are paid for by the ministry.

Following successful completion of the core training program, graduates must then successfully complete the Ministry of Health and Long-Term Care's Ambulance Communications Officer certification examination and return to their dispatch centre under a local training and coaching program to complete the training.

Job offers are conditional upon a satisfactory criminal record check, obtaining valid standard first aid and targeted responder CPR certifications within 30 days of employment and successful completion of computer operations education as a pre-requisite to attending core training. Successful completion of core training includes obtaining a Restricted Radio Operator's certification. This is followed by Ambulance Communications Officer certification and local on-the-job training.

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About the job

We are seeking a dedicated individual to:

• Work rotating shifts in a 24/7 environment.
• Process 9-1-1 emergency and non-emergency requests for ambulance service.
• Direct ambulance movements.
• Provide pre-arrival instructions.
• Communicate with individuals under stress.
• Operate complex computer-aided telecommunications equipment.

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What you bring to the team

MANDATORY:

Job offer conditional upon:
• Satisfactory criminal record check.
• Valid standard first-aid and targeted responder CPR certificate.
• Followed by Ambulance Communications Officer Provincial Certification.
• Restricted Radio Operator certification and
• Successful completion of on-the-job training.
• Typing at 35 wpm with 90% accuracy.

MULTI-TASKING AND ORGANIZATIONAL SKILLS:

• Proven multi-tasking skills and the ability to coordinate a variety of activities.
• Demonstrated organizational and memory recall skills.
• Ability to maintain control under pressure and use professional judgment.

ANALYTICAL AND PROBLEM SOLVING SKILLS:

• Demonstrated critical thinking, decision making and problem solving skills.
• Ability to interpret and apply policies, procedures and information.

PEOPLE SKILLS:

• Proven ability to handle situations in a professional manner.
• Demonstrated leadership and customer service skills.
• Strong interpersonal and communication skills.

OTHER SKILLS:

• Proficient in computer software and computer based telecommunications applications.
• Understanding of spatial concepts and can read maps, calculate time, distance and movement.

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Additional information:

Note:

• The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-HL-108262-17

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.