TECHNICAL SUPPORT SERVICES ANALYST

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The Ontario Clean Water Agency is an agency of the Province of Ontario, reporting to the Ministry of the Environment. As the largest provider of water and wastewater services in Canada, we manage over 800 facilities from small well systems and lagoons to large water and wastewater treatment plants.

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About the job

In this role you will provide a broad range of technical and administrative services, for the operation, installation, maintenance and repair of all incoming computer hardware. You will maintain up to date inventory of hardware and software and ensure the integrity of data is being met. You will create and maintain policies and procedures for the hardware maintenance and quality control of computers.

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What you bring to the team

Knowledge:

• Information Technology Standards and Guidelines, best practices, standards and controls, and Information Technology Infrastructure Library (ITIL) Principles and process standards to ensure that output meets with expectations, and is consistent with IT plans and goals.
• Position requires extensive knowledge and expertise in networked (LAN-WAN) /client server environments in a geographically model.
• Experience with multiple complex database, reporting and analytic systems.
• Strong customer service standards and procedures.
• Advanced level of expertise using Microsoft Office Suite applications
• The position requires knowledge of Mobile Device Management Solutions
• Extensive knowledge and experience in systems support, implementation and analysis of computer hardware and software.
• Knowledge and experience installing, configuring and managing Microsoft Windows desktop operating systems (Windows 7, Windows 10).
• Microsoft KMS Server administration and licensing
• Knowledge of Citrix/VMWare Thin Client virtualization technologies

Skills and abilities include:

• Good communication skills, teamwork and excellent customer service skills
• Advanced analytical interpretive reasoning and problem solving skills to assess, identify and coordinate/manage problems and incidents; to recommend solutions to meet user needs; to provide insight into impact of problems or planned changes; to conduct research, evaluate and recommend solutions to ensure compatibility with the current system and future changes
• Good project planning and project management skills to lead/conduct projects and major assignments
• Attention to detail, inter-personal skills, flexibility and adaptability

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Additional information:

Note:

• This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.