Competition Status: Posting Closed
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Thank you for your interest in the Ontario Public Service.
TECHNICAL SUPPORT SERVICES ANALYST
Organization:
Ontario Clean Water Agency
Division:
Information Technology
Language of Position(s):
English
Job Code:
17156 - Systems Officer 3
Salary:
$1,208.51 - $1,521.86 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
The Ontario Clean Water Agency is an agency of the Province of Ontario, reporting to the Ministry of the Environment. As the largest provider of water and wastewater services in Canada, we manage over 800 facilities from small well systems and lagoons to large water and wastewater treatment plants.
What can I expect to do in this role?
In this role you will provide a broad range of technical and administrative services, for the operation, installation, maintenance and repair of all incoming computer hardware. You will maintain up to date inventory of hardware and software and ensure the integrity of data is being met. You will create and maintain policies and procedures for the hardware maintenance and quality control of computers.
How do I qualify?
Knowledge:
• Information Technology Standards and Guidelines, best practices, standards and controls, and Information Technology Infrastructure Library (ITIL) Principles and process standards to ensure that output meets with expectations, and is consistent with IT plans and goals.
• Position requires extensive knowledge and expertise in networked (LAN-WAN) /client server environments in a geographically model.
• Experience with multiple complex database, reporting and analytic systems.
• Strong customer service standards and procedures.
• Advanced level of expertise using Microsoft Office Suite applications
• The position requires knowledge of Mobile Device Management Solutions
• Extensive knowledge and experience in systems support, implementation and analysis of computer hardware and software.
• Knowledge and experience installing, configuring and managing Microsoft Windows desktop operating systems (Windows 7, Windows 10).
• Microsoft KMS Server administration and licensing
• Knowledge of Citrix/VMWare Thin Client virtualization technologies
Skills and abilities include:
• Good communication skills, teamwork and excellent customer service skills
• Advanced analytical interpretive reasoning and problem solving skills to assess, identify and coordinate/manage problems and incidents; to recommend solutions to meet user needs; to provide insight into impact of problems or planned changes; to conduct research, evaluate and recommend solutions to ensure compatibility with the current system and future changes
• Good project planning and project management skills to lead/conduct projects and major assignments
• Attention to detail, inter-personal skills, flexibility and adaptability
Additional Information:
Address:
- 1 English Permanent, 2225 Erin Mills Pkwy Suite 1200, Mississauga, Central Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
6
Category:
Information Technology
Posted on:
Thursday, June 1, 2017
Note:
- This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
Collection of Information
Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.
Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.
If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, June 15, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
