RECEPTIONIST/CORRESPONDENCE CONTROL CLERK

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At the Ministry of Northern Development and Mines, inclusion and diversity are priorities. We are an inclusive workplace, free from bias and discrimination, which enables all employees to fully contribute their unique skills and capabilities.

Consider joining our team where you will provide bilingual reception duties and clerical services associated with the correspondence control function for the Deputy Minister's Office.

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About the job

In this role, you will:

• receive incoming calls, respond to general enquiries and receive and greet visitors
• prepare and compose correspondence
• sort and distribute incoming mail
• provide clerical duties using the correspondence control tracking system
• provide back-up to the Deputy Minister's Administrative Assistant

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What you bring to the team

Mandatory requirements

• You are proficient in English as well as oral French at the advanced level.

Administrative skills:

• You have knowledge of office administration policies, procedures and practices to provide support to the Correspondence Management Office (CMO).
• You have knowledge of multi-line switchboard and receptionist procedures, including knowledge and familiarity with the Quality Service Standards.
• You have experience proofreading correspondence for formatting, spelling, grammar and correct terminology.
• You are familiar with the operation of office equipment such as photocopier, scanner and facsimile.

Customer service and communication skills:

• You have interpersonal and customer service skills to provide responses, greet visitors and meet client needs.
• You have strong communication skills to respond to enquiries from the general public, professionals, executives and officials with tact and diplomacy.
• You have strong team working skills.

Computer skills:

• You have knowledge of word processing, database and communication software such as Word, Excel and electronic mail.
• You have knowledge of correspondence control systems to enter data, maintain records and conduct correspondence searches.

Organization and prioritization skills:

• You have organizational skills to prioritize work and meet established timeframes and conflicting deadlines.
• You have reasoning and problem-solving skills to determine extent of information to provide and determine priorities (urgencies).

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Additional information:

Note:

• This ad is also available in French.
• N-ND-108741/17

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.