RECEPTIONIST/CORRESPONDENCE CONTROL CLERK

At the Ministry of Northern Development and Mines, inclusion and diversity are priorities. We are an inclusive workplace, free from bias and discrimination, which enables all employees to fully contribute their unique skills and capabilities.

Consider joining our team where you will provide bilingual reception duties and clerical services associated with the correspondence control function for the Deputy Minister's Office.

What can I expect to do in this role?

In this role, you will:

• receive incoming calls, respond to general enquiries and receive and greet visitors
• prepare and compose correspondence
• sort and distribute incoming mail
• provide clerical duties using the correspondence control tracking system
• provide back-up to the Deputy Minister's Administrative Assistant

How do I qualify?

Mandatory

• You are proficient in English as well as oral French at the advanced level.

Administrative skills:

• You have knowledge of office administration policies, procedures and practices to provide support to the Correspondence Management Office (CMO).
• You have knowledge of multi-line switchboard and receptionist procedures, including knowledge and familiarity with the Quality Service Standards.
• You have experience proofreading correspondence for formatting, spelling, grammar and correct terminology.
• You are familiar with the operation of office equipment such as photocopier, scanner and facsimile.

Customer service and communication skills:

• You have interpersonal and customer service skills to provide responses, greet visitors and meet client needs.
• You have strong communication skills to respond to enquiries from the general public, professionals, executives and officials with tact and diplomacy.
• You have strong team working skills.

Computer skills:

• You have knowledge of word processing, database and communication software such as Word, Excel and electronic mail.
• You have knowledge of correspondence control systems to enter data, maintain records and conduct correspondence searches.

Organization and prioritization skills:

• You have organizational skills to prioritize work and meet established timeframes and conflicting deadlines.
• You have reasoning and problem-solving skills to determine extent of information to provide and determine priorities (urgencies).

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, July 7, 2017 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.