Apply By: Thursday, June 22, 2017 11:59 pm EDT
Competition Status: Position Filled
Approximately 239 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Program Support Representative
Organization:
Ministry of Agriculture, Food and Rural Affairs
Division:
Food Safety and Traceability Programs Branch
Position(s) language:
English
Job code:
17156 - Systems Officer 3
Salary:
$1,208.51 - $1,521.86 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you excel at providing end user training, troubleshooting and support services?
If so, this is your opportunity to support the protection and growth of Ontario's agri-food sector by guiding our staff and clients on the effective and efficient use of client relationship management software and other business intelligence tools.
About the job
Working in a call centre environment, you will provide one-window access to support for ministry staff related to divisional information management tools by:
• troubleshooting issues and inquiries and either providing a solution or triaging to other ministry or cluster resources
• developing and delivering training on existing tools and planned enhancements
• planning and co-ordinating enhancement testing
• preparing and distributing routine reports drawn from the tools
You will also provide front line support to the public for specific applications made available to ministry clients.
What you bring to the team
Technical knowledge and skills:
• You have advanced knowledge and proficiency with client relationship management software, database software and other business intelligence tools to provide end user support as well as troubleshoot software and hardware problems.
Communication skills:
• You have oral and written communication skills to explain technical capabilities of application software, systems and equipment to non-technical clients.
• You have active listening and probing skills to assess client needs.
• You have instructional and training skills to provide one-on-one or large group training interventions that build technology capacity and independence.
Analytical and problem solving skills:
• You have analytical skills to effectively identify and triage support needs.
• You have problem solving skills to develop and test appropriate solutions and troubleshoot software and hardware upgrades.
Customer service skills:
• You are able to identify underlying client needs and match these needs to available or customized programs or services.
• You have interpersonal skills to respond effectively to clients of various technical abilities and calm irate or distressed clients.
• You are able to identify and communicate trends and patterns in client needs or expectations.
Relationship management skills:
• You have client relationship management skills to liaise and negotiate with business partners and system users and provide effective support to clients over repeated interactions.
• You are able to foster effective partnerships and integrated networks with internal and external stakeholders.
Apply by:
Thursday, June 22, 2017 11:59 pm EDT
Position details:
- 1 English Permanent, 1 Stone Rd W, Guelph, West Region
Compensation group:
Ontario Public Service Employees Union
Category:
Information Technology
Posted on:
Thursday, June 8, 2017
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together