Program Support Clerk (DES)

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Do you have the organization and analytical skills needed to process requests, issue permits, licenses, stickers and certificates? Can you provide general secretarial, clerical, word processing and reception support services? Do you have advanced English and French written and oral communication skills needed to provide support to the to the general public, police, ministry offices, field offices and client groups? If so, please consider this exciting opportunity within Road User Safety.

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About the job

Working within the various offices including Oversize/Overweight, Motor Vehicle Inspection Station, Mandatory Vehicle Branding and Commercial Vehicle Operator's Registration Units, you will:
• apply your detail oriented nature to the work that you do
• be flexible and adaptable in order to switch between offices as required
• provide peak period support in processing applications and permits in each of the units as needed
• provide support to the revenue collection by validating and depositing fees received, and
• provide various secretarial, clerical and reception support.

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What you bring to the team

Mandatory requirements

• You have advanced oral and written communication skills

Computer Skills

• you have knowledge and abilities with both desktop and mainframe to work with databases, complete data entry, search and retrieve information, prepare standard forms and correspondence

Organizational Skills

• you have organizational skills to compile information, create and maintain filling systems and to respond to new tasks

Analytical, Evaluation and Problem Solving Skills

• you have analytical, evaluation and problem solving skills to review, prioritize and process permits and applications and to find and resolve discrepancies

Customer Service, Interpersonal and Communication Skills

• you have demonstrated interpersonal, communication and customer service skills and tact to interact with internal and external clients, to receive and respond to general enquiries, receive visitors and redirect enquiries

Office Knowledge and Skills

• you have knowledge of general administrative procedures and policies
• you have knowledge of general financial/accounting policies and procedures
• you have the ability to interpret and apply legislation, policies and procedures

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-MT-108970/17

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.