QUALITY ASSURANCE LEAD

---

The Ministry of Health and Long-Term Care, Compliance/Enforcement Branch is seeking a Quality Assurance Lead to lead, develop and manage a total quality management framework for the Division using leading techniques, such as Lean Six Sigma, to drive consistent application of business processes, procedures and outputs. You will also ensure all legal standards are met, implement continuous improvement practices across the Division and to promote high quality standards across the division.

If this sounds like the position for you, read on.

---

About the job

In this role, you will:
• Lead the development and implementation of standards, protocols and procedures to inspect and report quality issues.
• Lead the development and implementation of proactive solutions by collecting and analyzing quality data.
• Lead and facilitate cross-divisional quality improvement teams including acting as coach and mentor to Lean Green Belts/ quality improvement leads across the division.
• Communicate with SAO Managers and Inspections Supervisors on an ongoing basis to drive consistent application of policies, procedures and standards.
• Lead and coordinate multiple, concurrent, problem-solving projects quality assurance projects and initiatives and related products.
• Lead project teams to promote and build capacity to accept standardization of methodologies, status reporting, documentation standards, and project goals.
• Develop relationship with stakeholders in order to assess processes end-to-end and ensure that processes are client-focused.
• Coordinate across the Ministry/ Division to track and monitor initiatives/ projects aligned to strategic priorities.
• Work with Strategic Planning and Program Development/Project Management area and I&IT Cluster.
• Provide strategic advice and expertise to senior management on contentious issues.
• Develop and implement consultation, communication and training strategies.

---

What you bring to the team

Technical Knowledge:

• Lean Six Sigma Black Belt Certification required or at least five years of quality assurance management experience.
• You have knowledge of methodologies of quality assurance and standards to provide strategic direction to the organization.
• You have knowledge of Long-Term Care Homes Act, 2007 and regulations and adherence to inspection processes including the Resident Quality Inspection (RQI) and program policies and procedures, issues and operation of Long-Term Care homes.
• You have knowledge of the Ontario Public Service and Ministry's policies, guidelines, and practices, information privacy requirements, audit, and integrity to manage change processes and coordinate document and information flow to senior management and stakeholders.

Project Management Knowledge and Skills:

• You have proven knowledge of project management and change management to plan, monitor and execute projects.
• You have excellent numerical skills and understanding of data analysis/ statistical methods to analyse performance and provide advice.
• You have knowledge of OPS procurement and tendering policies and processes, to participate in acquiring, negotiating goods and services, and/or to administer contractual agreements.

Interpersonal/Influencing Skills:

• You have communication, consultation and facilitation skills to lead and manage quality assurance teams across the division.
• You have the ability to advise and explain to project stakeholders, including senior managers, planners, coordinators, committees and client groups, the risks and benefits of specific solutions, tools and approaches and recommend specific courses of action.
• You have superior interpersonal/ influencing skills to manage cross-ministry/ vendor project teams.

Analyzing/Problem-Solving Skills:

• You have demonstrated analytical and problem-solving skills to analyze performance data, identify issues and develop solutions that lead to continuous program performance.
• You have the ability to evaluate and define performance indicators/ data requirements, identify options/solutions, make recommendations, coordinate and implement processes and then evaluate impact of changes.
• You are able to research and identify issues and resolve issues with stakeholders, clients, and program areas to reach consensus on project methodologies and project goals.

Communication Skills:

• You have proven written and oral communication techniques to manage cross-divisional teams and to prepare and present QA reports, business cases and MB20 submissions, project plans, status reports and planning documents; and draft standardized project management processes.

Computer Skills:

• You are proficient with computer and related software products such as statistical software (e.g., SPSS, SAS, etc.) VISIO, MS Project, Word, Excel, and PowerPoint.

---

Additional information:

Note:

• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• T-HL-109249/17

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.