DISCLOSURE PROCESSING CLERK

---

Are you a driven individual with a strong work ethic, excellent keyboarding skills and s attention to detail? If so, consider this opportunity with the Ministry of Health, Claims Services Branch, where you will process third party and individual requests to disclose personal health information and respond to inquiries from the public, lawyers, internal and external stakeholders on legislation, guidelines, policies and procedures that are used to make decisions on disclosures.

---

About the job

In this role, you will, as part of a team:

• Receive, log and track requests for personal health information.
• Review source documents to determine the nature of the request, research records and accurately input information into data fields.
• Identify missing requirements and request additional information for decision making.
• Process search and retrieval requests using electronic recording and tracking systems.
• Prepare documents for disclosure and file completed documents.
• Provide high level of customer service through interactions with a variety of people.
• Make decisions and resolve issues by determining appropriate actions and following up on information.

---

What you bring to the team

TECHNICAL SKILLS:

• You can conduct unit work within high volume environments and fixed deadlines.
• You have the ability to interpret policy, procedures and legislation.
• You have a demonstrated understanding of file structures.

ANALYTICAL AND ORGANIZATIONAL SKILLS:

• You can update and retrieve statistical data to identify and correct errors.
• You can determine priorities.
• You can process large volumes of data with a high accuracy level.
• You have proven organizational skills to meet operational goals.

COMMUNICATION AND CUSTOMER SERVICE SKILLS:

• You can respond to inquiries and provide information to clients ensuring privacy of personal health information.
• You are able to develop effective working relationships with all levels of staff, clients and stakeholders.

COMPUTER SKILLS:

• You have demonstrated keyboarding skills.
• You are proficient in word processing and database software.
• You can maintain statistical data, perform tracking functions and generate reports.

---

Additional information:

Note:

• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• E-HL-109742/17(2)

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.