Billing Analysts

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The Telecommunications Services Branch requires a billing expert to join their team, to provide analysis and coordination related to the billing function in support of Infrastructure Technology Services (ITS) business and service delivery to the Ontario Public Service (OPS) Ministries and Government agencies, boards and commissions (ABC's).

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About the job

In this role you will:
• Analyze and coordinate the processing of billing activities for networking and telecommunications services and products, as well as monitor the accuracy and integrity of data and calculations.
• Provide revenue analysis, assist in forecasting and preparing regular reports on recoveries and variance reports and administer financial and billing records.
• Identify, investigate and address complex and sensitive billing and transaction issues and resolve issues and/or refer complex and sensitive issues to the Manager.
• Act as liaison with internal and external partners in order to provide training, respond to inquiries and coordinate the gathering of information.
• Contribute to the development of financial and operational systems, develop options and make recommendations to procedures and practices.
• Provide support and back-up to the Billing Lead, coordinate and resolve issues related to payment notifications, credit notes and other billing errors.

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What you bring to the team

Technical Knowledge and Skills:

• You have knowledge of basic accounting and auditing principles, methods and practices.
• You have the ability to acquire and apply knowledge of policies and procedures related to billing accounts administration, reporting and financial control systems.
• You have the ability to acquire knowledge of the chart of accounts.
• You have knowledge of computer applications and systems, including Microsoft Office Excel, and ability to acquire and apply knowledge of financial systems (such as IFIS, Cognos and analytical tools).
• You can prepare year-end revenue documents and various reports.
• You have knowledge of arithmetic and statistical methods.

Analytical and Reasoning Skills:

• You have investigation and analytical skills.
• You can identify and resolve problems.
• You demonstrate analytical skills to analyze a range of information.
• You have evaluative and problem solving skills.
• Your reasoning skills help you to administer finance and billing records.

Organization and Coordination Skills:

• You can manage concurrent work activities.
• You can set priorities and provide orientation and training.

Communication and Interpersonal Skills:

• You have oral and written communication skills.
• Your interpersonal skills help you to act as a liaison with partners and stakeholders.
• You can convey complex and sensitive billing and revenue information.
• You can prepare reports, statistical information and correspondence.

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Additional information:

Note:

• T-TB-110100/17

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.