Information Management Data Analyst

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Showcase your customer service skills at the Ministry of Health and Long-Term Care, Information Management Support Centre, which supports Ontario's health care service reporting, funding, planning, accountability and data management role.

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About the job

As an Information Management Data Analyst, you will:

• identify health information requirements that reflect the customer's requirements
• manage stakeholder engagement/communication between internal and external requestors, analysts, approvers and other ministry program areas
• review data results to ensure the results match the request
• monitor the progress of open tickets on a daily basis, and ensure the tracking system is up to date at all times
• be relied upon to provide advice related to access policies, procedures, processes and protocols
• ability to follow process and instructions to receive, log and track information requests

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What you bring to the team

COMMUNICATION AND CUSTOMER SERVICE SKILLS:

• You have demonstrated customer service skills to establish and foster productive relationships with internal and external stakeholders.
• You have communication skills to consult, listen, explain and guide clients and develop consensuses amongst multiples parties.
• You have written communication skills to develop professional documents such as training materials, reports, submission and correspondence.

ANAYLTICAL, EVALUATION, PROBLEM-SOLVING AND PROJECT MANAGEMENT SKILLS:

• You have proven analytical, evaluation and practical problem-solving skills to advise on client requests.
• You have project management skills to plan, manage and produce deliverables, including reports to meet required timelines and balance a demanding workload with competing priorities.

HEALTH SYSTEM KNOWLEDGE:

• You have knowledge of healthcare management practices, health systems operations, issues, and standards to conduct analysis.
• You have a good understanding of legislation such as the Personal Health Information Protection Act.

TECHNICAL KNOWLEDGE:

• You are proficient in the use of computer systems and internet technologies including operating systems and databases to process, extract, query, analyze, report and present data/information.
• You are proficient in the use of software applications such as Microsoft Office products.

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.