CENTRAL AMBULANCE COMMUNICATIONS CENTRE MANAGER

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Are you ready to take on the challenge of leading significant system and business process transformation at the province's largest directly operated Central Ambulance Communication Centre, which will ensure that patients receive the right care at the right time, in the right place?

Are you a born leader ready to manage a team by providing strategic direction and establishing processes to ensure appropriate and sustainable stewardship of human and material resources?

If so, take a closer look at this opportunity with the Ministry of Health and Long Term Care.

Please note: This position is under review as part of the Management Job Evaluation Plan (MJEP) Project. MJEP is a new job evaluation system for manager and non-bargaining specialist positions in the Ontario Public Service.

Implementation of the new system may impact the classification and salary range for this position. Employees will be notified of any impact prior to implementation.

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About the job

As a results-oriented individual, you will oversee all functions of a Central Ambulance Communications Centre.

This will require you to:

• Direct, lead and coach staff in meeting your mandate to maintain an effective and responsive land ambulance dispatch and emergency health communications service.
• Guide staff in the establishment, enhancement and maintenance of open, transparent, collaborative, responsive and effective partnerships with both internal and external stakeholders.
• Ensure compliance with applicable legislation, policies and standard operating practices in the achievement of program, regional and branch goals.
• Take responsibility for a number of staff working rotating shifts of varying lengths in an inherently stressful 24/7 environment.
• Travel occasionally within Ontario
• Coordinate and implement an aggressive emergency health services system improvement plan to:
- Standardize and continuously improve operational business practices,
- Implement technological enhancements focused on operational efficiency and effectiveness, and
- Determine optimal models to improve quality coordinated care for patients.
• Contribute and implement optimization strategies to address:
- Staff training and quality assurance,
- Business improvements,
- Data analytics,
- Policy planning and integration,
- Stakeholder relations
- Market analysis of business improvement software.

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What you bring to the team

Mandatory requirements

• This position requires a minimum valid driver's licence class of G or equivalent as recognized by the Province of Ontario.
• Job offer is conditional upon successful Criminal Records check.

MANAGEMENT EXPERIENCE, STEWARDSHIP RESPONSIBILITIES, LEADERSHIP SKILLS:

• You have management experiences that includes stewardship responsibilities and visible leadership supplemented by the following demonstrated skills:

• Ability to deliver mandate including strategic thinking/planning and full accountability for results.

• Ability to connect effectively including communication skills, political acuity and relationship management.

• Inspirational leadership including integrity and accountability, transformational skills including change management, continuous learning, innovation and creativity.

• Human resources, project and financial management skills.

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Additional information:

Note:

• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.