Telephone Accounts Clerk

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Do you have exceptional communication skills and problem solving skills? If so, we are seeking your ability to provide specific, accurate and current Driver and Vehicle record information using your excellent customer service abilities in response to telephone and written enquiries.

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About the job

In this job, you will:
• Provide driver and vehicle information and customer service by responding to telephone requests from clients
• Access the driver and vehicle computer systems to identify the proper record and provides verbal confirmation to the client
• Analyze and resolve client account inquiries, issues and problems
• Research transactions and multiple client accounts, daily manual logs and monthly statements
• Identify whether data in the Authorized Requester Information System and the Licensing Control System match and passes information to the Advisor for review
• Gather information on complex cases and identifies system errors

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What you bring to the team

Analytical and Problem Solving Skills

• You can determine, research and resolve problem inquiries related to account discrepancies
• You have the ability to accurately interpret and apply legislation, policies, directives and procedures
• You can effectively determine and evaluate client needs

Organizational Skills

• You can maintain up-to-date, accurate files and statistics
• You are organized and can prioritize daily activities based on importance of issues and within prescribed time limits

Communication Skills

• You can deal tactfully and in a timely manner with a variety of stakeholders

Administrative Expertise

• You can analyze appropriate data and search methods
• You can identify deficiencies and assist in required modifications to increase efficiency and effectiveness
• You have experience with computers and Microsoft Office software

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Additional information:

Note:

• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-MT-110850/17(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.