Apply By: Thursday, August 31, 2017 11:59 pm EDT
Competition Status: Position Filled

Approximately 319 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

CASEWORKER

Organization:
Ministry of Community and Social Services
Division:
Social Assistance Operations Division - Ontario Disability Support Program
City:
North Bay
Job Term:
1 Permanent
Job Code:
10503 - Welfare Field Worker 2
Salary:
$1,154.00 - $1,386.23 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
111037
Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

What can I expect to do in this role?

You will:
• provide customer service and consultation to clients
• collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• plan and deliver information sessions to clients and stakeholders, on community-based employment supports

How do I qualify?

Customer Service and Communication Skills

• you can provide effective customer service to clients with disabilities
• you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
• you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• you have interviewing skills to conduct interviews with clients by phone or in person
• you have effective listening skills to determine client needs and make appropriate referrals

Knowledge

• you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• you have knowledge of labour market trends
• you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions

Analytical, Planning and Organizational Skills

• you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• you have demonstrated analytical skills to collect, document and evaluate information
• you are able to work in a team environment

Note

Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Additional Information:

Address:
  • 1 Permanent, 621 Main St W, North Bay, North Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Health and Social Services
Posted on:
Thursday, August 17, 2017
Note:
  • W-CS-111037/17
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, August 31, 2017 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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