Student Services Assistant

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Do you have superior bilingual customer service and communication skills? The Ministry of Advanced Education and Skills Development seeks a team player who is interested in helping students obtain financing for their postsecondary education.

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About the job

You will:
• provide high quality customer service, information and application assistance for student financial aid programs; Ontario Student Assistance Program (OSAP)
• respond to telephone inquiries on the Ministry's toll free lines
• determine eligibility for loans, grants, bursaries, and scholarships by evaluating eligibility of applications
• review, verify and process various student applications for accuracy and policy compliance

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What you bring to the team

Mandatory:

- proficiency in oral and written French at the advanced level

Interpersonal and communication skills:

• you have proven customer service skills to deal tactfully and courteously with the public, other staff, MPP's and financial aid representatives.
• you have the ability to interpret and apply relevant legislation, directives and policies.
• you have strong interpersonal skills to communicate with the public, other staff members and financial aid representatives.
• you have the ability to work independently to respond to inquiries and resolve routine items relating to OSAP applications and eligibility.
• You have previous experience verifying and reviewing information submitted, identifying discrepancies and following up to obtain correct information.

Organizational skills:

• you have demonstrated ability to organize own work and flexibility to perform a variety of tasks.
• you have the ability to work independently and as an effective team member.

Other Essential Skills:

• you have the ability to determine eligibility for loans, grants, bursaries, and scholarships by evaluating eligibility of applications in accordance with program guidelines and calculating financial needs
• you have the ability to assist in training new or temporary staff and sharing skills with other members of the Program Unit.
• you have the ability to assist with various clerical tasks in the program Unit such as receiving and distributing mail, data entry of forms and applications and other related duties.
• you have the ability to acquire knowledge of all Student Financial Assistance Branch programs, policies and procedures for all programs relating to loans, grants, bursaries/awards, scholarships.

Computer skills:

• you have the ability to use fully programmable word processing (e.g. MS Word) and various online computer software programs.

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Additional information:

Note:

• This ad is also available in French.
• N-TU-111499/17(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.