Hours of Work: 9:15am - 5:15pm
The Employer anticipates (Unilingual OR Bilingual in French & English) vacancies in the following locations:
Location
Guelph - Unilingual
Kitchener - Unilingual
Windsor - Unilingual OR Bilingual
Sault Ste. Marie – Unilingual OR Bilingual
Thunder Bay - Unilingual OR Bilingual
Toronto - Unilingual
About the job
Provide highly responsive, accurate and timely service and render decisions on account related enquires received via multiple channels such as telephone, mail, reports, etc. for all employers. Assess, explain, and resolve account enquires and make necessary changes to the accounts as businesses evolve or change.
Act as a resource to WSIB management regarding employer trends observed across account related activities.
What you bring to the team
Mandatory requirements
• Post-secondary diploma program of up to three years in Business Administration
• Minimum 4 year's experience in Accounting and Finance / Customer Service
• Requirement for Bilingual vacancies is fluency in both French and English, both verbal and written.
Major Duties & Responsibilities
1. Manage, render and communicate employer account decisions on issues such as:
• Determining coverage, employer registration and classification
• Determining worker/independent status under WSIA, confirming executive officers and establishing optional insurance
• Managing account maintenance
• Managing account receivables
• Determining and processing insurable earnings
• Issuance of clearance and purchase certificates
• Reclassifying, adjusting, changing ownership, closing and making required changes to employer accounts
• Addressing employer account issues raised by internal WSIB parties
2. Manage employer non-compliance including the identification and registration of unregistered employers through revenue recovery initiatives. This includes determining if a breach of obligations has occurred and registering, classifying, making account adjustments and issuing penalties as appropriate.
3. Communicate all decisions rendered, via telephone, in writing and/or in person to workplace parties. Prepare detailed documentation (e.g. issue sheets) and correspondence as required, providing rationale for decision and ensuring all appropriate WSIB systems information and employer files remain up to date.
4. Inform and educate workplace parties of their rights and responsibilities under the WSIA and the consequences of non-compliance and advise them of changes or advancements such as eServices that may impact them.
5. Promote eServices and assist employers with signing up.
6. Attempt to prevent or resolve disputes, handle requests for reconsideration and, if unresolved, arrange access and process the objection/appeal.
7. Provide basic information to workplace parties on WSIB policies and processes; explain basic premium rate setting and structure and WSIB incentive plans, and refer enquires requiring more in-depth handling to appropriate internal WSIB parties.
8. Provide level 1 eService support and assistance to employers such as Single Sign On and password resets.
9. Advise appropriate internal parties of anomalies detected in an employer's account or activities.
10. Provide feedback from workplace parties to assist management in developing and implementing improvements to products and services.
11. Participating in process improvement and best practice initiatives, and deliver standard prepared/approved presentations to specific workplace parties pertaining to employer obligations both on and off site.
12. Perform other related duties as assigned or required.
How to Apply
Please click link below to apply:
WSIB job opportunity