Apply By: Wednesday, October 11, 2017 11:59 pm EDT
Competition Status: Position Filled

Approximately 97 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

CLIENT SERVICE REPRESENTATIVE

Organization:
Ministry of Labour
Division:
Office of the Worker Adviser
City:
Sudbury
Job Term:
1 Permanent
Job Code:
08OAD - Office Administration 08
Salary:
$23.10 - $26.86 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
112088
Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service? Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.

What can I expect to do in this role?

In this challenging position you will:

• perform reception duties and provide general information to clients on workplace insurance matters
• provide status reports to clients or partners
• maintain electronic and manual records
• assist with program delivery activities
• provide general administrative and clerical support
• ensure confidentiality and discretion in dealing with client information

Note: both positions are part-time at 2.5 days (18.13 hours) per week.

How do I qualify?

Mandatory:

• You have advanced oral French language skills

Administrative skills:

• You have demonstrated experience in providing administrative support
• You are proficient with computers and office software
• You can use general office equipment

Communication skills:

• You have proven customer service skills and you are able to interact with clients in crisis
• You can prepare effective written correspondence
• You are able to work in a team and build effective client relationships

Analytical, reasoning and problem-solving skills:

• You are able to quickly identify needs of clients
• You are able to respond to inquiries and complaints
• You can ensure confidentiality
• You have experience reviewing documents for completeness and accuracy.

Other essential skills:

• You can learn and explain legislation, policies and procedures
• You demonstrate judgment and analytical skills in identifying when to refer matters to other staff
• You are able to determine priorities in a high-volume environment

Additional Information:

Address:
  • 1 Bilingual Permanent - Regular PartTime, 159 Cedar St, Sudbury, North Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Tuesday, September 26, 2017
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, October 11, 2017 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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