Apply By: Wednesday, October 11, 2017 11:59 pm EDT
Competition Status: Position Filled
Approximately 97 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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CLIENT SERVICE REPRESENTATIVE
Organization:
Ministry of Labour
Division:
Office of the Worker Adviser
Position(s) language:
Bilingual English/French
Job code:
08OAD - Office Administration 08
Salary:
$23.10 - $26.86 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service? Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.
About the job
In this challenging position you will:
• perform reception duties and provide general information to clients on workplace insurance matters
• provide status reports to clients or partners
• maintain electronic and manual records
• assist with program delivery activities
• provide general administrative and clerical support
• ensure confidentiality and discretion in dealing with client information
Note: both positions are part-time at 2.5 days (18.13 hours) per week.
What you bring to the team
Mandatory:
• You have advanced oral French language skills
Administrative skills:
• You have demonstrated experience in providing administrative support
• You are proficient with computers and office software
• You can use general office equipment
Communication skills:
• You have proven customer service skills and you are able to interact with clients in crisis
• You can prepare effective written correspondence
• You are able to work in a team and build effective client relationships
Analytical, reasoning and problem-solving skills:
• You are able to quickly identify needs of clients
• You are able to respond to inquiries and complaints
• You can ensure confidentiality
• You have experience reviewing documents for completeness and accuracy.
Other essential skills:
• You can learn and explain legislation, policies and procedures
• You demonstrate judgment and analytical skills in identifying when to refer matters to other staff
• You are able to determine priorities in a high-volume environment
Apply by:
Wednesday, October 11, 2017 11:59 pm EDT
Position details:
- 1 Bilingual English/French Permanent - Regular PartTime, 159 Cedar St, Sudbury, North Region
Compensation group:
Ontario Public Service Employees Union
Category:
Administrative and Support Services
Posted on:
Tuesday, September 26, 2017
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together