With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.
We've recently launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we're providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.
The work we do at the WSIB is meaningful and challenging and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
About the job
To help us achieve this vision, we are looking for administrative specialists who are looking for a ground level opportunity to develop their career with the Workplace Safety and Insurance Board. These positions will be of interest to those who possess initiative, can multi-task and enjoy providing customer assistance and service to injured workers and other members of the public, through a dynamic team environment.
What you bring to the team
Responsibilities Include:
• Providing a range of associated administrative/clerical and other office services
• Arranging and scheduling meetings & appointments
• Providing a range of telephone inquiry and reception services
• Maintaining and updating various databases on-line and/or hard copy documents
Qualifications:
• Knowledge of general office procedures to track information, process documents, respond to general inquiries, maintain records, data, supplies and filing
• Knowledge of customer service and reception practices to greet visitors, obtain and provide information to clients
• Knowledge of computer systems, such as Lotus Notes, Microsoft Office Suite, the internet, etc. to prepare a wide variety of documents including spreadsheets, reports, presentations, index documents, scan, transfer files and to access & retrieve information
• Knowledge of multi-line telephone systems to provide general information on WSIB policies, procedures and processes and to respond to specific claim and revenue related questions
• Knowledge of basic mathematical skills in order to prepare statistical reports and reconcile monthly purchasing card statements and to accept payments and issue receipts
• Human relations skills of courtesy, tact and diplomacy, listening and questioning skills to work together as a team and respond to inquiries from clients
• Writing skills to complete forms and on-line memos, complete statistics, proofread and edit documents for accuracy
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.
How to Apply
To apply for this position, please visit our website;
http://www.wsib.on.ca/WSIBPortal/faces/WSIBArticlePage?fGUID=835502100635000719We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer. Accommodation is available under the Ontario Human Rights Code.