MANAGER, INFORMATION TECHNOLOGY AND BUSINESS SOLUTIONS

---

The Education Quality and Accountability Office (EQAO) is seeking a proven leader to develop and oversee the delivery of I&IT based business solutions, systems and customer services to support EQAO business areas.
To apply to this role, submit your resume, in confidence, specifying the job title, by December 6, to Phelpsgroup, at EQAOManagerITBS@phelpsgroup.ca.

---

About the job

You will:

• oversee the delivery of I&IT operations and services
• lead the design, development and implementation of systems infrastructure and applications
• manage the relationship with I&IT service providers
• provide advice to management on I&IT opportunities
• manage I&IT staff

---

What you bring to the team

Technical knowledge:

You have:
• demonstrated knowledge of the principles and practices of I&IT operations including common business systems, technology infrastructure and operational services
• knowledge of I&IT client service delivery alternatives
• demonstrated knowledge of technical I&IT systems including hardware platforms, software alternatives, networks, databases, applications and security systems
• expertise in systems analysis, systems design and development to develop effective I&IT based business solutions

Leadership and management skills:

You have:
• demonstrated leadership skills to oversee the planning, development and implementation of I&IT operations and the client service delivery framework
• human resources management skills to provide direction to staff
• relationship management skills to initiate, foster and manage ongoing relationships with I&IT cluster management, staff and EQAO executives
• demonstrated contract management skills to negotiate and manage contracts with external I&IT vendors, contractors and service providers
• demonstrated project management skills to lead and oversee systems and business solution design and development projects
• judgement to analyze and problem solve I&IT operational and service delivery issues, identify solutions and opportunities to effectively support business initiatives, recommend improvements to processes and infrastructure

Policy knowledge:

You have:
• the ability to acquire knowledge of corporate procedures related to the establishment of organizational I&IT operations, and the delivery of I&IT client services
• knowledge of I&IT procedures related to support processes, resource acquisition, account management, contract management, data administration, data access and records management

Communication, negotiation and consultation skills:

You have:
• oral communication skills to maintain effective liaison with all levels of contacts and provide consultative advice and expertise to the CEO and senior management
• demonstrated written communication skills to prepare reports, briefing notes and operational plans
• presentation and consultation skills to promote I&IT opportunities and benefits to EQAO senior management
• negotiation skills to finalize and manage service contracts with I&IT external service providers

---

Additional information:

Note:

• T-EU-113540/17
  
  Please note that this position is under review as part of the Management Job Evaluation Plan (MJEP) Project. MJEP is a new job evaluation system for manager and non-bargaining specialist positions in the Ontario Public Service.
  
  Implementation of the new system may impact the classification and salary range for this position. Employees will be notified of any impact prior to implementation.

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.