Driver Control Analyst

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Apply your analytical and customer service skills with the Ministry of Transportation to improve how driver records are corrected and improvement programs are administered.

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About the job

In this role you will:
• Ensure the integrity of Ontario Driver records is maintained
• Administer various licensing programs through analysis of complex legal, court, inter-ministerial and police documents
• Apply changes to license qualifications in accordance with federal and provincial legislation and established ministry policies and procedures.

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What you bring to the team

Technical, Analytical and Organizational Skills:

• You can resolve complex problems related to driving record matters
• You can analyze records and driver related matters, identify issues and trends and make recommendations
• You are well organized to prioritize and schedule workload
• You have the ability to interpret and apply legislation (e.g. Freedom of Information and Protection of Privacy Act, Highway Traffic Act, Criminal Code of Canada, Provincial Offences Act), driver and vehicle licensing policies

Communication and Customer Service Skills:

• You are able to respond to inquiries
• You can prepare correspondence
• You have experience in customer service to respond to daily phone inquiries
• You are able to build and maintain effective working relationships

Computer Skills:

• You are proficient in word processing, spreadsheet and database software

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Additional information:

Note:

• This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-MT-113685/17(8)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.