Service Delivery Assistant

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Are you a highly motivated individual who can provide a range of administrative, program and financial support? If so, consider this opportunity with the Employment and Training Division.

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About the job

You will:

- prepare and review new client application files
- provide administrative office support
- provide quality customer service to clients at front counter and reception, responding to general inquiries in either French or English (in person, by phone or email)
- process contracts and enter information into data base systems
- process office accounts payables and receivables
- prepare a variety of correspondence
- provide financial and budget management support services
- respond to inquiries from clients regarding employment programs and services
- work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
- take meeting minutes and track correspondence

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What you bring to the team

Mandatory requirement:

- Proficiency in English and in the French language (oral at the advanced and written at the advanced minus level)

Knowledge:

- understanding of employment services and related programs and roles
- knowledge of administrative and financial practices and procedures

Communication and interpersonal skills:

- demonstrated communication skills to gather information and explain procedures to clients and staff and prepare reports
- customer service skills
- demonstrated interpersonal, organizational and planning skills
- ability to prioritize work and meet deadlines

Reasoning and analytical skills:

- demonstrated analytical, reasoning and problem solving skills to research and analyze case information and determine priority and urgency
- ability to interpret and apply relevant legislation, regulations and related polices and directives, including Freedom of Information (FOI) practices

Computer skills:

- proficiency in word-processing to prepare presentations, spreadsheet, database, correspondence tracking and electronic scheduling software
- ability to administer database systems, correspondence and other information tracking systems

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Additional information:

Note:

• This ad is also available in French.
• N-TU-116268/17(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.