Case Processor (DES)

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The Medical Review Section is responsible for the delivery of medical review programs including suspending driving privileges for drivers found to be unfit due to medical reasons and reinstating driving privileges for those individuals deemed to meet the medical standards. Annually we process around 200,000 medical reports and handled over 200,000 telephone calls.

If you have great analytical, decision making and judgement skills, then consider this opportunity where you will be challenged in the work you do while improving road user safety in Ontario.

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About the job

In this role you will be part of a team delivering driver improvement programs by:
• making quick decision, exercising judgement and accessing risk on complex medical conditions
• analyzing medical reports and documents that are used to make decisions
• interpreting and applying legislation and standards
• responding to inquiries from the public, staff and stakeholders on legislation, medical standards, guidelines, policies and procedures
• processing medical documents for disclosure in accordance with the Freedom of information and Protection of Privacy Act

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What you bring to the team

Mandatory requirements

• You are proficient in French at the advanced level for both written and oral.

Demonstrated Analytical and Evaluation Skills:

• You have reasoning and analytical skills to assess documents, identify and resolve errors and make decisions.
• You have evaluative skills to assess the relevancy of information, identify issues and trends and recurring problems.
• You have the ability to make accurate and quick decisions.
• You have the proven ability to interpret and apply policies, procedures and decisions.

Proven Administrative and Office Skills:

• You have planning and organizational skills to coordinate work, set priorities and meet deadlines.
• You are flexible and can keep abreast of new/amended legislation, policies and procedures.
• You have administrative skills to prepare and forward requests, ensuring confidentiality.
• You have the ability to leverage technology (software applications internet and databases).

Communication and Conflict Resolution Skills:

• You have communication skills to respond to inquiries, prepare correspondence and present information.
• You have interpersonal skills to communicate with clients and contacts, train new staff and work in a team environment.
• You have conflict resolution skills to provide responses related to escalated cases

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Additional information:

Note:

• This ad is also available in French.
• Prior to the offer of employment, in accordance with the Ontario Public Service personnel screening checks policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-MT-63731/14

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.