Bilingual Regional Receptionist/Support Clerk

---

Can you provide exceptional customer service and effectively respond to callers in both English and French? Do you demonstrate excellent communication and organizational skills? Then consider this exciting opportunity with the Ministry of Community and Social Services, Operations Division.

---

About the job

You will:
• answer and redirect all incoming calls using a multi-line telephone system
• respond to calls consistent with the government's customer service requirements and quality service standards
• respond to contentious and difficult or sensitive calls
• advise the appropriate Manager of contentious calls and urgent matters
• use discretion in receiving visitors and directing them to the appropriate office/staff
• deal with unexpected visitors under pressure
• provide computer processing services and clerical support to Branch units
• update and maintain internal telephone directory and lists
• receive, open, sort and process all incoming and outgoing mail services, assist with ordering stationary and office supplies

---

What you bring to the team

Mandatory requirements

• You are proficient in English as well as oral French language at the advanced level.

Communication and Customer Service Skills:

• You have excellent interpersonal communications and customer service skills in dealing with callers, visitors, ministry political staff, senior management, colleagues and peers.
• You demonstrate sound tact and discretion to handle confidential information/materials and respond to sensitive inquiries.
• You can prepare/compose routine correspondence and clearly and accurately transcribe messages.

Organization, Research and Judgement Skills:

• Research skills to update resource materials and redirect calls appropriately
• Judgement and tact when dealing with internal/external stakeholders and as well as difficult callers and visitors
• You have excellent organizational skills to prioritize workload and meet service standards and deadlines

Computer Skills:

• You are proficient with word processing and a variety of computer software programs and databases to create documents and check information

Technical Knowledge:

• You have excellent knowledge of customer service principles and practices, as well as the government's service quality standards
• You have an understanding of the structure of government ministries and partner agencies

---

Additional information:

Note:

• This ad is also available in French.

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.