Membership Services Representative

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Be a part of an innovative team at the Ontario Science Centre where our mission is to inspire passion for the human adventure of discovery. The Ontario Science Centre's Membership Office is seeking an individual to help promote, sell and process memberships and donations, all while delivering outstanding customer service.

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About the job

Please note that this is a full-time position scheduled at 36.25 hours per week.

As a Membership Service Representative, you will provide pleasant, thorough and accurate service to Members, prospective Members, and Science Centre colleagues to create a Membership experience that has a positive and enduring impact for customers and the Science Centre alike. You will play a vital role in the Member experience, by coordinating and providing pleasant, thorough and conscientious service through telephone, electronic, face-to-face and print communications. Key responsibilities also include fulfillment and renewal activities (membership cards, passes, coordinating mass mailings); administration of part of the membership database (insuring quality of data and processing); promotional support (including sales, service and procedural support); providing assistance in planning member's events, previews and promotions; and providing office administration and clerical support to ensure the smooth operation of Membership sales and service functions throughout the organization

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What you bring to the team

Customer Service/Communication Skills

•Excellent customer service skills and experience, including active listening, analytical and problem solving skills.
•Skilled in persuasive and responsive communication in order to resolve issues and increase sales.
•Tact and diplomacy, demonstrated in a professional capacity, to address membership and donation questions and concerns over the telephone, face-to-face, by mail and email.
•Ability to create a welcoming atmosphere for customers and colleagues to bring forward inquiries and concerns.
•Superior verbal and written communication skills to communicate clearly and thoughtfully with a diverse range of internal and external clients
•Knowledge and experience of customer service related to membership, subscription, ticketing, marketing and/or non-profit donations environments.

Organization/Detail Skills

•Ability to use organizational, time management and prioritization skills to meet service standards and deadlines for a range of tasks.
•Flexibility to switch quickly between changing priorities.
•Proven ability to multitask and ensure follow-through on projects.
•Attention to detail and accuracy, with both tasks and transactions.
•Ability to recognize instances when data or procedures do not conform to expectations.

Computer/Technical Skills

•Strong computer, and data entry skills (in a Windows environment) to ensure appropriate tracking of transactions, accurate customer records, and the delivery of correct information to customers.
•Proficiency with word processing and spreadsheet software in order to provide accurate fulfillment of customer purchases completed via mail merges.
•Math skills to ensure accurate transactions and to assist customers with cost comparison inquiries.
•Proficiency with ticketing, fund development, customer relationship management and/or database operations systems

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.