Administrative Support & Claims Representatives

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If you have outstanding customer services skills and excels working in a fast-paced, high-volume team environment, then consider this opportunity with the Ministry of Community and Social Services, Social Assistance Central Services Branch.

* 1 Permanent bilingual position
* 1 Permanent unilingual position
* 1 Temporary unilingual Position

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About the job

•Provide benefit support and respond to a variety of phone and written inquiries received from the general public, benefit recipients, vendors, caseworkers and other stakeholders
•Use your research and analytical skills to assess, validate and process invoices and applications for benefits
•Assess and resolve payment errors, recalculate allowable amount, and convey resolution
•Maintain social assistance database to ensure up-to-date, accurate and accessible information
•Compile and maintain confidential records and materials

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What you bring to the team

Mandatory requirements

For the bilingual position you must have French language proficiency at the advanced level for verbal and written

Tact, Diplomacy and Communication Skills:

•Demonstrated customer service skills to provide detailed and understandable explanations (oral and written) on benefits, claims and payment entitlements to internal and external clients.
•Interpersonal skills and diplomacy to question billing irregularities and invoice submissions with empathy to clients conveying sensitive, personal information.
•Strong oral and written communication skills to explain policies, processes and convey decisions to clients by phone or in writing; record case summaries for use by staff, medical consultants and management.

Analytical, Problem Solving and Organizational Skills:

•Analytical and problem solving skills to apply fee schedules, analyze the validity of claims, resolve billing errors, and refer enquiries requiring investigation.
•Reasoning and problem-solving skills to identify and correct errors and applying established administrative procedures and guidelines.
•Organizational skills to prioritize own workload and complete tasks within set timeframes.

Mathematical and Computer skills:

•You have the ability to calculate fees, recognize billing irregularities and reconcile payments and adjustments.
•Working knowledge of personal computers, software applications (e-mail, word processing, internet, databases) and keyboarding skills to input/access/retrieve information and create correspondence and reports.

Knowledge:

•Proven ability to gain knowledge of the role and mandate of the branch, administrative/office procedures, directives and guidelines pertaining to social services and assistance.
•Proven ability to understand, interpret and apply applicable legislation to respond to enquiries from the public, benefit recipients, vendors and other stakeholders regarding social assistance payments, benefits, eligibility and services.

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-CS-119934/18(3)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.