Head Gate Attendant

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If you are a responsible and motivated individual looking for new challenges and are able to work effectively and efficiently in a fast paced environment, then consider this opportunity at one of Ontario's provincial parks.

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About the job

In this role, you will:

• coordinate camper registration and permit and firewood sales at 5 different gatehouse locations within Killbear Provincial Park
• provide group leadership and training to gate staff
• ensure consistent operation of reservation/registration/point of sale computer system by troubleshooting problems with the assistance of technical support
• provide excellent customer service to clients and guests of the park, including resolving customer service issues referred to this position by front line gate attendants
• coordinate the park's cold beverage vending program by ordering product, stocking vending machines, collecting and reconciling money on a regular basis and troubleshooting any issues with vending machines
• assist with revenue receiving functions
• perform a variety of clerical duties
• perform the registration of campers and day use visitors to the park during periods of peak activity and low staffing levels

Note: Candidate must be available to work during the month of September, and may also have the opportunity to take on additional work into the fall season.

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What you bring to the team

Mandatory requirements

• You must have a valid class 'G' driver's licence or equivalent as recognized by the Province of Ontario.
• You must have the ability to obtain a valid First Aid Certificate.
• You are able to work shifts, weekends and holidays as required.

Communication and customer service skills:

• You can provide general direction and leadership to park staff.
• You can provide effective customer service to park guests, and resolve customer service issues (irate customers, contentious customer service issues).
• You can prepare a variety of written correspondence, including responding to complaints and inquiries from members of the public.

Mathematical and cash handling skills:

• You can replenish cash floats, receive cash and credit/debit card transactions.
• You can prepare and reconcile shift summaries and bank deposits.
• You can report revenues in accordance with policy directives and compile statistics on park activities.

Leadership and supervisory skills:

• You have experience and ability in providing guidance and leadership to staff.
• You have the ability to handle human resources related matters, manage work schedules, address pay issues and other supervisory duties.
• You can train student staff members on providing effective customer service to park guests; develop and implement customer service programs and policies (i.e. lost and found program, non-routine refunds)

General skills:

• You have organizational and effective time management skills to establish work priorities.
• You have the ability to troubleshoot problems with reservation/registration/point of sale computer system by troubleshooting problems with the assistance of technical support
• You can proficiently use various computer software applications (e.g. reservation/registration software, point of sale systems, word-processing, spreadsheet, park management, record-keeping, internet, e-mail, etc.).
• You are able to quickly and accurately perform data entry.

Office administration skills:

• You have knowledge of general office administration practices and processes.
• You have the ability to operate and perform minor repairs to a variety of office machines and equipment.

Technical knowledge:

• You have the ability to acquire general knowledge of park operations and related programs and services to issue permits and provide information to gate staff and park visitors.
• You have basic knowledge of workplace safety legislation and regulations (e.g. Occupational Health & Safety Act).

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.