Receptionist/Mail Clerk

---

The Toronto South Detention Centre seeks individuals with strong administrative skills to provide reception and clerical support services for the institution.

---

About the job

In this role, you will:

• Screen and direct calls from a multiple-line telephone switchboard, and answer general inquiries
• Receive visitors, verify identification and issue identification tags
• Update and maintain internal telephone directory and lists
• Assist with incoming and outgoing mail services
• Assist with ordering stationary and supplies
• Prepare a variety of written correspondence

---

What you bring to the team

Communication, Customer Service and Interpersonal Skills

• You can communicate effectively and clearly in person or by phone with staff and the public
• You can demonstrate professionalism, tact and courtesy when responding to callers and visitors
• You can produce a variety of written correspondence, as well, you can identify and correct grammatical, spelling and formatting errors

Knowledge and Experience

• You have knowledge of and experience in using a multiple-line switchboard
• You have knowledge of relevant Canada Post regulations and mail/courier procedures
• You demonstrate experience in providing receptionist services
• You can apply office policies and procedures related to the release of information

Analytical and Problem Solving Skills

• You can exercise judgement when sorting and distributing mails
• You can prioritize incoming calls, as well, recognize and act upon unusual calls
• You can use sound judgement to deal with challenging callers and resolve issues

Computer Skills

• You can use computer applications and database to create documents, check and/or input information
• You have strong keyboarding skills

---

Additional information:

Note:

• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• C-CL-122350/18(2)

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.