Bilingual Mediator

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The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and the Personal Health Information Protection Act. Under these acts, the Information and Privacy Commissioner, Tribunal Services Division:

• resolves access to information appeals and complaints when government or health care practitioners and organizations refuse to grant requests for access or correction; and
• investigates complaints with respect to personal information and personal health information held by government or health care practitioners and organizations.

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About the job

As a Mediator you will:
> attempt to effect settlement of appeals made by members of the public under the FIPPA and MFIPPA;
>adjudicate certain appeals in accordance with delegated decision-making authority as assigned;
> improve customer service through participation in institution relations and appellant relations programs;
> mediate appeals under FIPPA and MFIPPA by:

    • explaining the operation of FIPPA and MFIPPA to appellants, and the purpose and process of mediation;
    • investigating the circumstances and gathering facts surrounding appeals;
    • attempting to resolve appeals through mediation, by ascertaining positions of the parties, investigating means of settlement, determining mediation strategies and approaches;
    • interpreting a broad range of legislation administered by provincial and municipal institutions to analyze and determine their applicability to access and correction rights under FIPPA and MFIPPA;
    • conducting research and analyzing past precedents;
    • where possible, providing parties with advisory opinions on the likely outcome of the appeal;
    • completing all required documentation on the case management system; and
    • issuing a Mediator's Report summarizing the outcome of the mediation process.

> Act as a delegated decision maker under FIPPA and MFIPPA, by:

    • preparing documentation soliciting written representations from the parties, conducting research and analyzing past precedents, and issuing final written decisions with reasons for particular types of appeals; and
    • conducting oral hearings for appeals involving the issue of reasonableness of search for responsive records, and issuing a written decision with reasons for all cases which do not settle.

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What you bring to the team

We are looking for a Mediator who has:

• proven mediation skills and a strong customer service and resolution-oriented approach to conflict situations;
• a good understanding of administrative law concepts;
• a good understanding of the provisions and the operation of FIPPA and MFIPPA;
• proven written communication skills;
• solid analytical/conceptual skills;
• orientation to detail;
• an ability to apply good judgement in various aspects of appeals;
• well developed oral and interpersonal communication skills;
• proven written communication skills;
• solid and effective organizational and time management skills to successfully manage a demanding caseload within established timelines; and
• an ability to use computer technology.

How to Apply:

Applications must be received by the end of day, Thursday, May 3, 2018 with the JOB ID quoted.

Email applications to:

Information and Privacy Commissioner of Ontario
Human Resources
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Email: job@ipc.on.ca

Only applicants selected for an interview will be contacted.

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Additional information:

Note:

• This ad is also available in French.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.