Scheduling Clerk On Call (DES)

---

Apply your communication skills and experience to this opportunity with the Ministry of Transportation working in a very busy and high volume call centre environment, where you will provide support to the Road User Safety Division, Regional Operations Office.

---

About the job

You will:
•provide scheduling and information services to the Driver Improvement Programs and client groups
•respond to inquiries regarding the Driver Improvement Programs from the public
•schedule and maintain an itinerary of the Driver Improvement Counsellor's activities
•use various computer software applications to prepare administrative reports and respond to e–mail, mail, and fax inquiries

---

What you bring to the team

Mandatory requirements

• you must be proficient in English and advanced level oral French (bilingual position only)

Technical Knowledge

•you have knowledge of related Acts and Regulations pertaining to suspensions, reinstatements and demerit point system
•you can assess and evaluate driver records

Problem Solving, Organizational and Planning Skills

•you can resolve scheduling conflicts and complaints from the public
•you can coordinate the scheduling of Driver Improvement activities

Communication and Interpersonal Skills

•you can prepare memos, spreadsheets, presentation materials, and statistical reports
•you can provide telephone answering services
•you can respond to complex inquiries both orally and in writing

Computer Skills

•you can use computer software to prepare correspondence, reports and memos

---

Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
  
  Please note that as of November 1, 2018, with the implementation of the Police Record Checks Reform Act, 2015, the security screening check requirements for this position may differ from those described in this job ad.

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.