With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.
We've recently launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we're providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.
The work we do at the WSIB is meaningful and challenging and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
About the job
Plan, manage, direct and monitor the overall delivery of IT solutions and services to support the strategic and operational goals of WSIB. The IT Business Partner is also responsible for developing customer service excellence and building positive working relationships with key contacts across WSIB, vendors and service providers.
What you bring to the team
Major Responsibilities:
1. Develop customer service excellence. Build and maintain positive working relationships with key contacts across WSIB, vendors and service providers.
2. Plan, Manage, Control all aspects of IT Projects to ensure projects are delivered on-time, within budget and meet client expectations.
3. Partner with internal stakeholders to understand their business strategies and collaborate to align business processes with information system technologies to help achieve those strategies and manage life cycle development for all enhancement requests to the systems. Actively participant in strategic planning sessions with internal stakeholders. Manage the relationship with internal stakeholders both within and outside the IT Cluster to ensure all development and support activities meet the needs of the business by allocating work, providing updates and reporting on results in a timely manner.
4. Manage the selection and/or development of applications, including the project management, proof of concepts, analysis of business requirements, design work, code and product configuration changes, testing and deployment, releasing new functionality to business applications, and sustainment of work to maintain the functionality of the applications as designed.
5. Partner with other IT areas in the Cluster to ensure end-to-end solutions and delivery are efficient and effective.
6. Partner with vendors / consultants and service providers to ensure successful collaboration to enhance delivery of IT solutions and services delivered to WSIB.
7. Ensure risk management, quality management and continuous improvement systems are established to analyze and evaluate the effectiveness and cost benefit of services and programs.
8. Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
9. Plan, manage and control the activities of the Business Solutions Services section which includes; annual planning of section projects and priorities, establishing operational policies and standards, problem solving and issues management for the section, ensuring section is adequately and competently staffed, identifying resource requirements, conducting the hiring process, allocating work, establishing and monitoring performance objectives, conducting performance reviews, and providing guidance and expertise to staff, and managing section employee relations matters.
10. Develop and administer section operating budget, authorize expenditures within approved budget and report on variances from approved plan as required. Recommend expenditures outside budget for approval. Perform other related duties as assigned or required
Job Requirements:
1. Education:
• Post Secondary education in a technology related field such as: Computer Science, Mathematics, Information Systems, Engineering.
2. Experience
• 10 years experience in the delivery of IT/business system services in a medium to large organization
• 5 years management experience .
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.
How to Apply
To apply for this position, please submit your application by the closing date noted above.
http://www.wsib.on.ca/WSIBPortal/faces/WSIBArticlePage?fGUID=835502100635000719 We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer.
The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact talentacquisitioncentre@wsib.on.ca. If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB's Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.
Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions about conflict of interest obligations and/ or how to make a disclosure.
Privacy Statement Personal information will be collected from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, contact the WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or 416-344-5323 or 1-800-387-0750 extension 5323. Be advised that information related to application status will not be provided.