With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.
We've recently launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we're providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.
The work we do at the WSIB is meaningful and challenging and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
About the job
Job Summary: Provide program support and assistance to the supervisor and his/her team in the resolution of multi-faceted issues as related to front line services, staff issues as well as across the WSIB.
Coordinate and manage the budgeting process on behalf of the supervisor and monitor, analyze and report on monthly, quarterly and biannual actuals versus forecast during the budget year for the business unit.
Undertake and manage special projects or studies to facilitate action and/or decision-making relative to cluster/divisional/branch activities or human resources issues.
What you bring to the team
Key Accountabilities and Responsibilities:
1. Provide support and assistance to supervisor and management team to facilitate the administration of day-to-day activities by:
• responding to complaints, identifying issues including sensitive or high profile issues, and resolving or expediting resolution of issues
• following up on outstanding action points, issues, projects and assigning activities/projects to appropriate parties while ensuring completion or resolution
• preparing correspondences, memos for supervisor's approval, as well as status reports on various activities, projects, initiatives
• managing supervisor's calendar (i.e., meetings and appointments) to ensure no conflicts arise including keeping him/her apprised of all changes
• preparing agenda and organizing material for meetings; up-dating supervisor on current issues as appropriate; may accompany him/her to take minutes of meetings
2. Act as a liaison or client contact to internal and external groups to facilitate effective and efficient communication between the divisions/units and other areas of the WSIB, and to resolve or expedite issues and complaints. Respond to or provide general information on programs, services, corporate strategies and initiatives.
3. Co-ordinate and prepare the branch's annual operating and capital budget plan which includes analyzing past and current expenditure trends, anticipating future business needs and forecasting monthly and yearly expenditures; submit recommended budget plan to supervisor for discussion and approval. Monitor and analyze monthly expenses and budget reports and identify and provide variance explanations for any deviances from the original forecast.
4. Identify and analyze data requirements for the development of ad hoc or weekly/monthly/quarterly operations reports for cluster/divisional/branch management to monitor trends, individual and branch/divisional performance levels, legislative compliance, etc., providing input as to the types of data to be collected or the best methods of illustration or format. Gather and compile the data from various sources as required, such as on-line computer systems, branch manuals, records, Corporate Data records/systems. Produce reports using software programs such as Lotus Notes, Microsoft Office, Freelance Graphics, Q&A Database, Khalix.
5. Participate on committees and in various in-house projects or studies to facilitate action and/or decision making relative to cluster/divisional/branch initiatives, business needs and activities or HR issues which may include research and gathering of background information, as required.
6. Liaise with facilities planning and I.S. on issues relating to staff movement and change such as floor design, furniture and lighting requirements, computer hardware and software requirements, security access issues, health and safety issues, in order to facilitate the efficient and effective operation of the unit.
7. Act as security administrator to cluster/divisional/branch staff for all on-line computer systems (TSO, Imaging, CICS, ACES, SharePoint, etc.) by ensuring staff have appropriate access to systems as per approved guidelines; resetting passwords, authorizing new/revised security access, authorizing financial profiles for staff and management to process WBS on-line payments, generating violation error reports to monitor and identify misuse or inappropriate attempts to access on-line systems.
8. Develop and maintain cluster/divisional/branch SharePoint Site by:
• ensuring that all contact information and outlines are up-to-date
• ensuring that all libraries (document, links, etc.) are updated and fully functioning
Job Requirements:
1. Education (Level and Specialty / Discipline):
• College diploma
2. Experience (Years of Related Experience and Type of Experience):
• 3 years
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.
How to Apply
To apply to this position visit the
The WSIB Job Opportunities site. We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer.
The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact talentacquisitioncentre@wsib.on.ca. If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB's Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.
Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions about conflict of interest obligations and/ or how to make a disclosure.
Privacy Statement Personal information will be collected from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, contact the WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or 416-344-5323 or 1-800-387-0750 extension 5323. Be advised that information related to application status will not be provided.