Apply By: Sunday, October 21, 2018 11:59 pm EDT
Competition Status: Position Filled
Approximately 108 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Amended - Visitor Care Associate
Organization:
Ontario Science Centre
Division:
Box Office, Reception & Call Centre
Position(s) language:
English
Job term:
1 Temporary up to 6 months (with the possibility of extension)
Job code:
04OAD - Office Administration 04
Salary:
$20.71 - $23.94 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Note: The number of positions to be filled has not been identified at this time.
The Opportunity:
Join the Ontario Science Centre as we implement a new strategic plan and make preparations to celebrate our 50th anniversary in 2019. As one of Canada's most visited cultural attractions and a world-renowned learning institution, we inspire passion for the human adventure of discovery. The Centre hosts up to a million visitors each year, and offers hands-on experiences and insights into science and technology that help visitors of all ages understand and contribute to the world around us.
About the job
The Ontario Science Centre is seeking motivated and skilled individuals to provide caring, warm and friendly service to our visitors. The successful candidate will be a customer service specialist, providing cashier services; group admission and reservations assistance; call centre telephone sales in a fast-paced service environment; and will respond to general customer service inquiries. In addition, the successful candidate will work as a parking attendant, and theatre usher.
Please note that these positions are irregular/on-call with no guarantee of hours.
What you bring to the team
Mandatory requirements
•Minimum availability- Weekends, holidays, evenings and at least two weekdays
Customer Service Skills
•Experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
•Excellent customer service skills and proven commitment to visitor care
•Ability to demonstrate a caring, warm and friendly approach to customer service applying your knowledge of accessible, engaging and supportive customer interactions, in keeping with the service standards of the Ontario Science Centre.
•Strong oral communication skills to communicate clearly, politely, enthusiastically and persuasively over the phone and in person.
•Tact and diplomacy applied across service channels, which include Box Office, phone room, parking and theatres.
Collaboration, Organizational Skills and Attention to Detail
•Strong collaboration & interpersonal skills to interact effectively with other team members in discussing and resolving service challenges and issues together to ensure operational requirements are met.
•Flexibility and multi-tasking skills and the ability to quickly shift focus in a fast paced service and sales environment.
•Acute attention to transaction detail ensuring accurate recording/entry of confidential customer sales data and subscription information.
Technical Skills
•Proven ability with respect to front-line sales and operating a computerized ticketing point of sale system.
•Excellent knowledge of cash handling policies and balancing procedures
•Math skills to ensure precise transactions and appropriate tracking, records, corrections, in a ticketing database environment
Problem Solving and Analytical Skills
•Demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action
•Effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
•Demonstrate good judgment and a positive attitude when interacting with internal and external stakeholders
Apply by:
Sunday, October 21, 2018 11:59 pm EDT
Position details:
- 1 English Temporary, duration up to 6 months, 770 Don Mills Rd, Toronto, Toronto Region
Compensation group:
Ontario Public Service Employees Union
Category:
Customer and Client Services
Posted on:
Friday, September 28, 2018
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together