Communications Operator (Irregular On-Call)

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Challenging opportunities exist for individuals with exceptional communication and problem-solving skills to excel as an integral communication link between various field operations and offices.

Positions to be filled are:

• 3 Unilingual Temporary - Irregular On-Call, duration up to 12 months
• 1 Bilingual Temporary - Irregular On-Call, duration up to 12 months

• Irregular on-call positions are on an 'as required' basis with no guarantee of the number of hours worked - 0 to 36.25 per week.

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About the job

You will:

• Maintain continuous radio contact with maintenance staff, contact emergency services to manage highway incidents;
• Utilize changeable message signs to manage incidents

During winter, you will:

• Update field staff with regular weather forecasts;
• Call for and receive road reports, record the information and;
• Prepare summary reports of road and weather conditions, winter maintenance operations, incidents and occurrences.

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What you bring to the team

Mandatory:

• Proficiency in English and advanced level oral French is required for one of the on-call positions.

Tact, judgement and analytical skills:

• Ability to exercise tact, judgment, analytical and decision-making skills in dealing with a variety of highway emergency situations to implement the appropriate actions.

Customer service, interpersonal and communication skills:

• Demonstrated effective customer service, interpersonal, oral and written communication skills.

Organizational skills:

• Ability to produce and maintain accurate records of maintenance activities, manage incoming and outgoing emergency calls, road and weather reports and unusual occurrences.

Knowledge and technical skills:

• Ability to dispatch emergency services and to communicate clearly using a sophisticated two-way radio system
• Knowledge of Ontario Provincial highway network
• Ability to reference locations on a map quickly.

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Additional information:

Note:

• This ad is also available in French.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.