Bring your excellent customer service skills to the Toronto South Detention Centre, where you will provide a wide variety of reception and clerical support services.
The Toronto South Detention Centre is a maximum-security correctional facility for adult male inmates located in
Etobicoke (Toronto, Ontario). It is the second-largest correctional facility in Canada.
About the job
• Screen and direct multiple-line telephone switchboard calls to the appropriate staff
• Schedule, coordinate and administer visits
• Receive visitors and verify identification
• Process incoming and outgoing mail
• Compose a variety of documents and correspondence (e.g., letters, forms, memos, reports, etc.)
• File and maintain ongoing inventory, and order stationery as required
*PLEASE NOTE*
• The number of positions to be filled has not been identified at this time. This talent pool posting will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months
• This posting is recruiting for two types of vacancies:
1) "temporary, full-time" positions
2) "irregularly scheduled, on-call" positions
(please indicate your preference when submitting your application)
• These positions will be assigned shifts within the reception hours of operation, which is 7:30am to 9:00pm, 7 days a week (including statutory holidays).
• For "irregularly scheduled, on-call" positions: the hours of work are 0 to 36.25 hours per week with no guaranteed minimum hours per week
What you bring to the team
Customer Service, Interpersonal, and Communication Skills
• You are able to communicate clearly and provide excellent customer service when handling calls
• You have demonstrated professionalism, tact, and courtesy when responding to callers, visitors, and staff
Office Administration Skills
• You have knowledge of and experience using a multi-line switchboard as well as providing reception services
• You know general office practices and procedures
• You have understanding of legislation related to the release/confidentiality of information
• You know and are able to follow relevant Canada Post regulations and mail/courier procedures to process mail
Computer Skills
• You are proficient with word processing, spreadsheet, and email software and applications to prepare a variety of correspondence and reports
• You have strong keyboarding skills to type and/or compose documents
Analytical and Problem Solving Skills
• You can determine the correct destination of incorrectly addressed mails
• You are able to prioritize incoming calls and recognize and act upon unusual calls
• You have demonstrated sound judgement in order to deal with challenging callers and know when to refer the caller to appropriate staff
NOTE
The initial job ad closing date is November 1, 2018. Screening and selection processes will begin after this date. However, this posting may be extended and available until the eligibility list has been established. Please only submit your application ONCE under this Job ID.