Metrolinx is an agency of the Government of Ontario and its goal is to create a transportation network that enhances the prosperity, sustainability and quality of life for the Greater Toronto and Hamilton Area. It leads the planning in the region with its Regional Transportation Plan that guides the work and investments of the organization. It builds light transit, bus rapid transit and Regional Express Rail and operates GO Transit, UP Express and PRESTO.
About the job
The Risk & Insurance unit is seeking a Senior Business Analyst to support the strategic direction of the risk, claims and insurance teams to ensure appropriate efficient and effective timely resolution of claims, appropriate risk acceptance and transfer, and the ERM policy and framework for risk identification, assessment, mitigation, monitoring and reporting.
What you bring to the team
Key Responsibilities
• Reviews updates to workflow documents, procedures, and policies to support process changes.
• Tracks and monitors changes throughout the systems development life cycle (SDLC).
• Conducts and validates integration and user acceptance testing for system changes being put into production.
• Reviews and coordinates required changes to workflows and procedures.
• Coordinates and facilitates resolution of risk (ARM) and claims (CRM) system production issues; categorizes and identifies issues, designs amendments, and incidents or investigation; investigates issues to identify root causes; defines the scope and impacts of root causes.
• Works closely with all stakeholders (e.g. cross functional teams, external partners, and vendors) to establish, maintain, and strengthen relationships with external vendors and clients, build cross-functional relationships and liaise with internal departments regarding operational issues or improvements.
• Reviews operational updates from external partners to determine impact to current business and support the implementation of the change.
• Transitions requirements to developers to facilitate a clear and complete understanding of the requirements.
• Acts as a technical and system subject matter expert to risk and insurance and assists with the development of new and modified processes, reports and requirements.
• Initiates business recommendations to drive business process improvements and operational efficiencies; conducts impact assessments and reviews processes after implementation of system changes.
• Identifies opportunities for system changes to improve operational accuracy and efficiency; develops business cases, recommendations, and change notices.
• Prepares training plans and related materials, and coordinates training of stakeholders using the applications and/or affected by the introduction of services and applications.
• Designs, develops and implements reports based on business needs.
• Exports, summarizes, manipulates, and analyzes data in Excel to generate insights, develops presentations to share results.
• Manages access rights and license allocation.
• Maintains the design integrity and validity of the systems, including the metadata, dimensions, business rules provided to support Senior Management decision making including but not limited to reporting of risk and claims.
Qualifications
• Completion of a degree in Computer Science, Business Administration, Finance, Accounting, or a related discipline – or a combination of education, training, and experience deemed equivalent
• Minimum six (6) years of experience as a financial systems business analyst
• Knowledge of computerized financial systems and related development processes to provides technical expertise to implement financial systems solutions and streamline operations
• Analytical and problem solving skills to define finance system impacts resulting from new or modified
• Interpersonal and oral/written communication skills to facilitate meetings, review updates to workflow documents, procedures, and policies, and establish cross-functional relationships with internal and external stakeholders.
How to Apply
To apply for this position, please submit your resume online via
Metrolinx Job Opportunities site no later than October 28, 2018.
Please note that applicants must be legally entitled to work in Canada. Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.
Please be advised, Metrolinx uses email to communicate with their applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition. Please be advised that a Criminal Record Search may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
AN EQUAL OPPORTUNITY EMPLOYER