Amended - After Hours Event Supervisor

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Please note: These positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum. Hours are scheduled on an as-needed basis. Work on weekends, holidays and evenings is also required, in accordance with the Ontario Science Centre's operating hours and special events/after-hours schedule. The Ontario Science Centre is open 364 days per year and hosts over 200 private, corporate and team building events annually.

Join the Ontario Science Centre as we implement a new strategic plan and make preparations to celebrate our 50th anniversary in 2019. As one of Canada's most visited cultural attractions and a world-renowned learning institution, we inspire passion for the human adventure of discovery. The Centre hosts up to a million visitors each year, and offers hands-on experiences and insights into science and technology that help visitors of all ages understand and contribute to the world around us.

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About the job

•Oversee the Ontario Science Centre's facility rentals consisting of adult and corporate events and programs.
•Provide a full range of customer service to clients to ensure successful creative learning programs, corporate events, social events, film shoots, conferences and business meetings
•Occasionally assist with recreational programs such as Sleepovers and Summer Camp

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What you bring to the team

Technical Skills and Knowledge

•Demonstrated experience working in the meeting/special event planning field
•Knowledge of promotion and planning methods, as well as hospitality trends
•Working knowledge of food and beverage operations
•Familiarity with audio-visual and staging concepts and equipment
•Knowledge of a variety of legislation pertaining to facility rentals in order to ensure that standards/laws are followed (e.g. Fire Code, Health & Occupational Safety Act and Liquor Licence Act)

Communication and Interpersonal Skills

•Excellent communication and interpersonal skills, including tact & diplomacy
•Superior customer services skills
•Knowledge of customer service theory and practices and communication skills to deal effectively with customers (youth/adults) and staff
•Problem solving and trouble shooting skills to quickly identify problems and provide solutions to satisfy customer needs and to ensure the safety of customers

Analytical and Organizational Skills

•Analytical, planning, organizing, troubleshooting & decision making skills
•Ability to respond to emergency situations
•Proven ability to multi-task and to work under pressure in a fast-paced environment
•Initiative, flexibility & versatility

Computer Skills

•Proficiency with word processing, spreadsheet and database software

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.