Long Term Care Homes Assessment & Triage Officer

---

The Ministry of Health and Long-Term Care is seeking a Long-Term Care Homes Assessment and Triage Officer. Are you are nursing professional interested in promoting the health, safety, dignity and rights of residents in Ontario's Long-Term Care (LTC) Homes? If so, join our team of professionals.

---

About the job

In this position, you will:
• Gather, document, assess and triage information (concerns, complaints and critical incidents) received regarding Long-Term Care Homes in Ontario.
• Determine the severity of the information received and outline the associated risks to residents.
• Determine the inspection program's response and action.
• Support and conduct inquiries and off-site inspections as required.
• Prepare correspondence, briefing notes and other materials as required.

---

What you bring to the team

Mandatory requirements

• Current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario.
• Willingness to travel small distances on a periodic basis for training and education.

Communication, Listening and Interviewing Skills:

• You are able to deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals.
• You can effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff.
• You have the ability to communicate with persons about complex health care issues.

Clinical Nursing and Assessment Skills:

• You have the ability to assess information gained from discussions and interviews regarding the care and services provided to residents.
• You are able to determine if there is a true risk of harm to residents.
• You have the ability to discuss medically complex situations and current clinical best practices with other health professionals.
• You can determine what legislative requirements may be in non-compliance.

Knowledge of Health Care Operations:

• You have demonstrated knowledge of long-term care homes and health care system operations.
• You have knowledge of current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.).
• You possess the ability to interpret, apply and ensure compliance with relevant acts and regulations governing Long-Term Care homes (e.g. Long-Term Care Homes Act, 2007, the Provincial Offences Act, etc.).

Problem-Solving and Conflict Resolution Skills:

• You are able to appropriately respond to complaints about resident care and services.
• You have the ability to prepare ministerial responses to resident care issues.
• You are able to diffuse and resolve contentious and highly sensitive issues.

Other Relevant Skills:

• You have demonstrated written communication and computer skills to develop correspondence and briefing notes.
• You have the ability to work collaboratively within a provincial team.
• You have the ability to work independently and make logical decisions in an emotional, high stress environment.

---

Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. (Note: If a Vulnerable Sector Screening Check is required, it must also be obtained in person at your local police service).
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• W-HL-129978/18

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.