Amended - Host

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Join the Ontario Science Centre as we implement a new strategic plan and prepare to celebrate our 50th anniversary in 2019. As one of Canada's most visited cultural attractions and a world-renowned learning institution, we inspire passion for the human adventure of discovery. It hosts up to a million visitors each year, and offers hands-on experiences and insights into science and technology that help visitors of all ages understand and contribute to the world around us.

The Ontario Science Centre seeks engaging, outgoing, and enthusiastic individuals to become part of the front-line team of Hosts, providing visitors with exceptional experiences.

Please note that these positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum. Hours are scheduled on an as-needed basis. Work on weekends, holidays and evenings is also required, in accordance with Science Centre's operating hours and special events/after-hours schedule. Due to the nature of our business, we work when others play in an attraction that is open 364 days of the year, closed only on Christmas Day, December 25. Occasional off-site community engagement work may be assigned.

Note: The number of positions to be filled has not been identified at this time.

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About the job

In this role, you will:
• Enthusiastically and proactively engage visitors, exciting them about science; provoking questions, stimulating thought, sparking creativity and curiosity
• Initiate experiences that inspire visitors to understand and participate in science
• Encourage visitors to participate and collaborate by creating meaningful opportunities for discovery
• Encourage visitors to explore how science can and does affect their everyday lives by connecting science to current events and current events to science
• Provide excellent visitor care/customer service by anticipating and seeking to meet or exceed visitor needs
• Present/facilitate pre-developed theatrical presentations, demonstrations, workshops and programs to the public, as assigned and trained, adapting to meet the needs of diverse audiences
• Facilitate adult and youth visitors in with making and tinkering experiences on the exhibition floor
• Apply your knowledge of child development and early childhood learning in informal learning environments for children and their caregivers
• Demonstrate initiative by tabling ideas for new ways of engaging visitors
• Maintain an environment and atmosphere within the Centre conducive to a safe, positive visitor and employee experience

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What you bring to the team

Customer Service Skills

• Proven ability to deliver dynamic customer service and visitor care, customizing visitor experiences and proactively meeting customers' needs, especially with families and/or children
• Strong interest in and knowledge of science, technology, and education
• Facilitation experience with children and/or families in a hands-on making or artistic environment
• Ability to facilitate imagination, role-play, exploration, construction, manipulation, investigation, experimentation, to support engagement with our youngest visitors
• Some experience in a science/education/cultural enterprise, and/or as a tinkerer/maker

Communication Skills

• Excellent communication skills to cater to small and large audiences, with sensitivity to diverse learning needs and styles
• Keen observation and communication skills with young children
• Capacity for adapting sometimes complex content for audiences in a way that is accessible, informative and engaging
• Proven ability presenting dynamic, interactive demonstrations such as public performance experience and presentation or workshop delivery experience

Leadership Skills

• Demonstrated leadership and mentorship skills
• Demonstrated flexibility, maturity, initiative and ability to multi-task
• Ability to maintain composure under pressure while managing multiple facets of the visitor experience in a fast-paced environment

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.