Visitor Admissions Student

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Note: The number of positions to be filled has not been identified at this time (approximately up to 25).

Join the Ontario Science Centre as we implement a new strategic plan and celebrate our 50th birthday in 2019 with a busy year of programming. As one of Canada's most visited cultural attractions and a world-renowned hub for learning, the Science Centre welcomes more than 900,000 visitors each year including 170,000 students. We offer hands-on experiences, programs, films and events that engage visitors of all ages in science and exploration.

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About the job

The Ontario Science Centre is seeking motivated and skilled individuals to provide caring, warm and friendly service to our visitors. The successful candidate will provide excellent visitor care/customer service at ticket entrance, OMNIMAX theatre, and special exhibits, anticipating and seeking to meet or exceed visitor needs.

Please note that these positions are irregularly scheduled from 0 - 36.25 hours per week with no guaranteed minimum, and may include evening, weekend and statutory holiday work. Hours are scheduled on an as-needed basis during natural school breaks (summer/winter holidays, March break), in accordance with the OSC's operating hours.

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What you bring to the team

Mandatory

• March Break Availability (March 9 – 17, 2019 inclusive)
• Summer availability - weekends, holidays, and at least two weekdays per week
• You must be 15 years of age or older as of the first day of employment.
• You must be a resident of Ontario.
• You must be legally entitled to work in Canada. Students are also required to have a Social Insurance Number (SIN) upon being hired.
• You must be enrolled in a secondary or post-secondary institution or are within six months of graduation on the first day of employment.

Customer Service Skills

• Demonstrates excellent customer service skills and proven commitment to visitor care
• Ability to demonstrate a caring, warm and friendly approach to customer service and acquire knowledge of customer service principles and best practices
• Provide accessible, engaging and supportive customer interactions, in keeping with the service standards of the Ontario Science Centre.
• Demonstrates ability to work in a high volume, front-line service environment, dealing courteously with large numbers of customers/visitors.
• Demonstrates understanding of tact and diplomacy during interactions with people, or understanding implied from volunteer or employment experience listed.

Communication Skills

• Excellent oral communication and interpersonal skills
• Proven ability to perform well independently and as a member of a team
• Demonstrates good use of judgment and problem-solving skills to resolve issues
• Ability to communicate clearly, politely, enthusiastically and persuasively
• Ability to acquire product, program, and pricing knowledge to respond to customer inquiries
• Demonstrates experience giving direction and delivering instructions to large groups of people

Organizational Skills and Attention to Detail

• Multi-tasking skills and the ability to quickly shift focus in a high paced service and sales environment.
• Acute attention to detail in data entry and access control
• Demonstrates experience and ability to stay focused during repetitive tasks

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.