Senior Technical Support Specialist

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Consider this exciting opportunity and join our dedicated team of IT professionals where you will support the management of major complex computer solutions in a variety of platforms for the Ministries at the Justice Technology Services Division.

This position can be located at Toronto or North Bay office. Location determination will be made based on closest office to home address.

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About the job

As a valued team member you will:

• Design and develop system interfaces for both acquired and developed application solutions
• Perform system integration from a technical perspective, including designing appropriate ETL solutions
• Provide technical expertise, develop and implement business intelligence solutions to support Police end users, project teams and peer technical staff
• Plan, validate, and document data conversion routines supplied by vendor, coordinating and performing conversion activities with each Police Service and operations
• Document, design and develop decision support reports based on data across Police applications

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What you bring to the team

Technical Knowledge and Experience

You have:
• knowledge of information technology and information engineering principles, computer programming techniques, client/server application development technology
• knowledge of, and experience with XSLT, ETL, SQL, XML, .Net, HTML
• knowledge of current and the advances in software products
• experience in designing, implementing and supporting hardware/software infrastructures for both development and production environments, supporting multi-tiered applications in large distributed environments

Reasoning, Analytical and Problem-Solving Skills

• you can assess and recommend architectural strategies of highly complex technical solutions
• you can assess technical design problems and develop computerized solutions to information problems in support of end users
• you can conduct cost benefit analyses in support of acquisition recommendations

Communication and Interpersonal Skills

• you have excellent written and oral communication skills to discuss client requirements, prepare project reports and discuss acquisition recommendations with clients, technical staff and vendors
• you have interpersonal skills to listen, negotiate and influence technology issues and ensure performance and standards needs are achieved while delivering business solutions
• you have demonstrated ability to lead technical discussions with vendors, customers, other technical staff and senior management

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. (Note: If a Vulnerable Sector Screening Check is required, it must also be obtained in person at your local police service).
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-SL-136090/19

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.