ADMINISTRATIVE ASSISTANT, DOMESTIC VIOLENCE

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The Victims and Vulnerable Person Division seeks a motivated person to be the first point of contact for the Victim/Witness Assistance Program (VWAP). You will provide clients with program and services information. You will also provide assistance and a full range of administrative services in a fast paced environment specific to domestic violence cases.

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About the job

In this role, you will:
• respond to and record inquiries, referring issues to appropriate staff
• receive and review incoming files and materials to determine priorities
• establish and maintain office filing systems, data input
• extract and format data, prepare statistics and routine correspondence
• maintain reception area, waiting room and office equipment
• arrange meetings and coordinate appointments
• assist in training and orientation of new staff

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What you bring to the team

Mandatory:

• you are proficient in English as well as in oral and written French at the advanced level. Your level of proficiency will be tested.
• you can type to 50 wpm

Skills:

• Demonstrated communication/interpersonal skills
• Proven customer service skills
• Ability to apply judgement/tact/sensitivity and diplomacy
• Demonstrated organizational skills
• Experience/knowledge of office administrative processes/procedures such as financial reconciliation and office expenditures
• Ability to acquire and apply knowledge of the criminal justice system, victims' issues (e.g., child abuse, sexual assault, domestic violence, homicide, etc.), the Freedom of Information and Protection of Privacy Act, VWAP services and objectives
• Analytical/problem solving skills
• Proficiency in MS Office software, operating database systems and internet web-based applications
• Knowledge of basic arithmetic
• Ability to interpret and apply policies/procedures and legislation

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. (Note: If a Vulnerable Sector Screening Check is required, it must also be obtained in person at your local police service).
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-AG-140126/19

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.